Setting up MFA using SMS

You are required to carry out multi-factor authentication (MFA) using PingID.

If you don’t have a smartphone, you can use your regular mobile phone to do this using SMS.

To set up SMS authentication, you need to pair your mobile phone with your PingID account. Pairing a device creates a trust between your device and your account so you can use your device to authenticate during the sign-on process. After you have paired your device, each time you sign on to your account, you will receive a one-time passcode (OTP) through SMS with which to authenticate.

  1. In your Google Chrome browser Chrome Logo, visit the following URL:
  2. You should see the following screen. At this point, no devices should be added and appearing on this screen:
    My Device Screen
  3. Click on ‘+Add’:
    My Device Screen (Add Highlighted)
  4. A window will appear on your computer screen with a QR code in the middle as below. Click on ‘SMS’ at the bottom of the screen:
    Add Device Window SMS
  5. The following screen will appear, prompting you to select your international country code and enter your phone number that you want to use to authenticate. Select ‘Next’.
    PingID site - Phone number
  6. PingID will send a one-time passcode (OTP) to your mobile through SMS.
  7. In the Authentication window in your browser, enter the OTP. Click ‘Verify.
  8. When successfully verified, a green ‘Authenticated’ message will appear and you will be automatically signed on to your account.