Registration should be a simple process. However, if you need some help or guidance, the FAQs and registration help below will answer the most common questions.
If you still need assistance, you can also contact the Registration Helpdesk team.
What you will need to complete registration
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Your username and password. You will receive these in your registration instruction email. Previous qualifications A photograph Fee payer details. If you're sponsored by an employer, foreign government, or other company, you need to provide a named contact, a postal address, an email address, and a telephone number.
Stages of registration under 'My Registration'
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Personal details Upload photo (new students only) Other personal details Contact details Emergency contact details Academic qualifications (new students only) Programme details Visa and immigration details (overseas students only) Fee details Terms and conditions of registration. You must agree to the legal terms and conditions of the University to complete registration, and comply with these throughout your studies. Full details of the terms and conditions can be found here . After you have agreed to the terms and conditions you can select 'Submit Registration'
You can save your registration and complete outstanding sections later if required, but all sections must be fully completed and your registration submitted before your registration will be valid.
Help with fees
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Fees During registration, you'll be asked to complete a fees section so that we know who'll be paying for your course.
SAAS and SLC students should add their Student Support Number (SSN) if not already there, and the amount awarded during registration. If you're sponsored by your employer or other organisation, you should add their name, address, and contact details. Self-funding students will have the option to make a payment or set up a direct debit. If you're SAAS-funded but have received an invoice, you need to log in to your SAAS portal and check that you have applied for that academic year and that you have applied for the correct course. If your course details are incorrect, you can update this yourself via the SAAS portal: How to update your SAAS course. You should see your own individual fees during registration. However, if you have any issues or questions in relation to your fees, please contact the Finance office.
In addition, you can view some step-by-step video guides to the financial registration process at the bottom of this page below the FAQs section.
Funding There are many different funding options available for students who are studying at GCU. If you need any help or guidance on applying for and securing your funding, our Funding team will be able to offer you this support. They can also give you advice in other areas and help you manage your money during your studies.
IT and login issues
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If you experience technical issues during registration you should contact us to investigate. Ensure that you provide full details of your problem and your student ID so that we can access your record. It may take us a few days to get back to you during our busier periods.
If you have already registered and are having access issues, have a look at our IT help pages . Here you will find lots of useful information on a number of areas such as GCULearn, where our IT team can offer you help and support.
FAQs Below are some common questions and answers which should help with any queries you have.
I haven’t received my registration email yet, what should I do?
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If you don't receive them two weeks before the start of your course email us . Make sure you have checked your junk mail folder first before contacting us.
If you do not have your student ID number, make sure you include your full name, date of birth and programme details when you contact us.
My password isn't working
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You can reset your password online . This applies to new and returning students.
I'm receiving an error message during registration, what should I do?
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If you experience technical issues or see an error message, send us an email detailing the issues you are having. To help us resolve quickly, include your student ID and a screenshot of the error message you are receiving.
Was my registration successful?
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If you are unsure if your registration was successful, you can log into your Student Portal and check under 'My Registration'.
If you have any outstanding sections you will see them marked incomplete.
I'm applying for a SAAS part time fee grant to cover my fees. What option do I select during registration?
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If you are applying to SAAS for a part time fee grant, when you get to the fees section of registration select 'Other Sponsor'. You will then be able to select 'part-time fee grant' from the drop down. Enter the amount and save.
My personal details are wrong on my student record
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You can make changes such as updating your address and telephone number through the Student Portal at any time.
If you need to update your name or date of birth, you can also request this through the Student Portal , but you will need to submit documentation to support this for us to review.
If your nationality is incorrect, contact the Admissions team who will update this for you.
For students who are in the process or wish to transition We recommend you contact our Wellbeing Adviser for guidance and support. The University has a Trans Student Support Policy, and our Wellbeing Advisor will help you make any changes, including if you wish to change your personal details on your student record.
Acceptable forms of ID: marriage certificate, divorce papers, passport, birth certificate or driving licence.
My registration is blocked as I have outstanding debts, what should I do?
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You need to pay the debt in full before you can register. You can make a payment through the Student Portal by selecting the 'My Finance' option on the left-hand side.
If you're unable to clear the debt by the registration deadline, you will be suspended or withdrawn from study, and this will be reported to any relevant bodies, such as UKVI, SAAS, and SLC.
If you are in the UK on a Student Visa, you'll need to return to your home country. If you suspend your studies, once you have cleared the debt, you can contact your Programme Leader or Coordinator to discuss rejoining your programme.
Contact the Finance office on +44 (0)141 331 8195 or email for further assistance. You can find further information on our debts to the University and how to pay your tuition fees .
What do I need to do for my SAAS/SLC payments to be released?
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We will confirm your registration with SAAS/SLC once you have completed your online registration and collected/received your student card.
Please ensure that your details with both Glasgow Caledonian University and your funding body are the same to prevent any delays with your payments being made.
When will I receive my student ID card?
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Overseas students need to attend campus with their passport and visa to collect their student ID card.
All full-time students can collect their cards during on-campus registration . You'll receive full details in your registration email.
Part-time and distance learning students will receive their card by post, provided they have registered online and provided a suitable photograph.
You can view more information on our student ID cards page.
I can't access GCULearn
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GCULearn access is set up 24-48 hours after you complete your online registration. To log into GCULearn, use your username and password on your registration instructions.
If you're a continuing student having issues logging in, try resetting your password . If you still can't log in, contact the IT Helpdesk for assistance.
Visit the GCULearn Information page for more information
Help with fees
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When you enter the fees section of registration, you'll need to confirm your course fees before you can proceed any further. Once you confirm your fee, you'll then be able to enter your SAAS/SLC details, sponsor details, or set up a payment plan.
You can find out more about payment options on the Finance page .
SAAS/SLC students If it's not already there, you'll need to enter your student support number (SSN) during registration. You can find this on your award letter, or by logging into the SAAS or SLC portal.
Helpful videos Watch the video below to learn how to set up a payment plan.
To find out how to set up a partial, SAAS/SLC sponsored or non-SAAS/SLC sponsored' payment plan, watch more tutorial videos on YouTube.
Setting up a payment plan
Follow our step by step video tutorial on how to set up a payment plan.
