Below you can view a selection of our most frequently asked questions
What is MFA?
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Multi-factor authentication (MFA) is a security system that requires users to provide more than one method of verification to access an account. This adds a significant extra layer of security making it much harder for unauthorised users to hack into your account. Traditionally accounts are secured with something you know such as a username and password. MFA introduces the concept of something you have such as a mobile phone to increase security as your account can no longer be accessed simply with your username and password.
Why do we use MFA?
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Cybersecurity is a vital concern for all universities as they are routinely targeted by malicious hackers. The University introduced a new Multi-Factor Authentication (MFA) platform in the last academic year to give students and staff enhanced security and to protect the University as well from cyber threats.
Do I have to use GCU MFA?
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As we improve our cyber security, a number of our applications will require multiple factors of authentication. As this is controlled by GCU MFA, you will need to use it to access systems like GCU Learn and your teaching timetable.
What is one-time passcode (OTP)?
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A one-time passcode (OTP) is a set of numbers received via SMS, email or on an authenticator app, which is used to complete your login once you have registered your device.
The OTP is only valid for a short period of time. If the time elapses and you haven’t used it you will need to request a new OTP in order to login
How many authentication methods do I need to setup?
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You should set up a minimum of one authentication method in addition to your existing password. However, you are encouraged to set up more than one authentication method as this will provide additional security to you and options in case of any issues.
The following authentication methods are available:
Text message Third party authenticator app (such as Microsoft or Google Authenticator app) Mobile device Passkey
Will I need to be on campus to register for GCU MFA?
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No, you can register for GCU MFA on campus or remotely.
I am a research student who only accesses GCU email and GCU Learn, what do I need to do?
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All students are required to register for GCU MFA.
I have received an invitation to set up GCU MFA in my University mailbox. How do I know this is not a phishing email?
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If you have any concerns regarding the email, you can always this link GCU Identity Portal
Will I need to use MFA when I’m on campus?
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Yes, you will be required to use MFA on campus.
I use my own personal computer, what do I need to do?
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To access any GCU systems securely you do need to set up GCU MFA. This includes working from your personal computer as you will be required to provide multiple factors of authentication when you login to the University systems.
What happens if my mobile device is lost, stolen or not working?
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Contact the IT Helpdesk for support using the following methods:
email ithelp@gcu.ac.uk phone +44 (0)141 273 1234 in person IT Helpdesk (ground floor, Wiliam Harley building)
What systems will I require to use GCU MFA for?
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All GCU systems will require GCU MFA, including GCU Learn and CELCAT.
What should I do if I have problems logging in
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Try logging in with your username or full email address (being careful you have the correct spelling) Type your username and password without using autofill If you have multiple authentications set up, try a different authentication method. (e.g. SMS, 3rd Party authenticator app, etc.) Try using your browser in private/incognito mode If all else fails, contact the IT Helpdesk email ithelp@gcu.ac.uk phone +44 (0)141 273 1234 in person IT Helpdesk (ground floor, Wiliam Harley building)
