Parents, Carers and Family of Students Information

We recognise that the transition of moving into new surroundings and leaving friend groups from home can for somewhat isolating and unsettling for some students. Here at GCU, our aim is to ensure that we establish a community where everyone feels welcome and where students can settle into their studies and wider university life as smoothly as possible. We also recognise that this can also be an anxious time for Parents and Carers in supporting their new students, so we have produced this resource to help inform you of the network of support available to students in our GCU community.

We hope you find this information helpful and if you have any comments or suggestions on how we can improve this resource in the future please do let us know by contacting: GCU Student Wellbeing.

Parents and Carers Information Booklet

The Student Wellbeing Team have produced an information leaflet for Parents and Carers of GCU Students. The leaflet provides information for parents and carers of students at GCU - which is also detailed on this webpage. 

The booklet is available online and as a download, or physical copies are available at the GCU Student Wellbeing Service.

Information for Parents and Carers of New Students Booklet

Parents and Carers 2020 Induction Webinars

As part of our induction schedule, the GCU Wellbeing team are offering online webinars for the parents and carers of GCU Students to learn more about the support we provide, and ask any questions.

These webinars will be held on:

  • Monday the 7th of September at 2pm
  • Wednesday the 9th of September at 6pm
  • Tuesday the 15th of September at 6pm

Details for how to attend these sessions can be found in your induction activities. For any questions please contact Student Wellbeing.

You can also access the Presentation Slides from the sessions.


There’s more to GCU than what happens inside the classroom. Encourage your students to get involved in campus culture and connect with others. Below we have included further information about our Student Life Department and Student Events team, The Arc (Our on Campus Gym) and GCU Students' Association. 

Student Life Department

In addition to a wide range of activities that are on offer during induction and Fresher’s Week , including  our very own App, our Student Events Team host a range of activities throughout the session designed to enhance the student experience. These include monthly day trips around Scotland as well events on campus.

You can find out more about our Student Events Team and the activities at our Student Events Webpages.

The Arc: Health and Fitness

The Arc: Health and Fitness is our on campus gym at GCU. The gym has a wide range of cardiovascular, Resistance and free weight equipment plus a range of exercise classes for all fitness abilities such as Pilates, Body Pump, Spin and Yoga. 

Throughout lockdown the Arc has continued to offer their classes by transferring these to online sessions. Information and links for these sessions can be found at the GCU Arc:Health and Fitness Facebook Page.  

Find out more about the Arc facilities at their GCU Webpage.

GCU Students' Association

GCU Students' Association has 65+ affiliated societies, 32+ affiliated sports clubs, a student led Radio Station called Radio Caley and a student-led Magazine called The EDIT. Students can get involved with these activities, in liberation or representation groups, the Student Leaders Programme and much more.

Find out more at the GCU Students' Association Webpages.

Support Available at GCU

At Glasgow Caledonian University we are committed to ensuring our students have the best possible experience during their time here. We provide a holistic range of support provisions for GCU Students. Find out more about the support available below. 

GCU Student Wellbeing Service

If you experience any concerns about someone whilst they are studying at GCU it is important that you encourage them to seek support as soon as they feel able to do so. The Student Wellbeing Service is free to access and completely confidential for all GCU students.

Students can complete a first appointment form to access an online appointment, or call us on 0141 273 1393.

The Wellbeing Service offers holistic provision to GCU Students, from counselling to mental health and wellbeing advice and guidance, wellbeing workshops, access to free mindfulness, and more. Please see our Information about our Services Webpages for further information on the support we provide. 

Please note the Student Wellbeing Service is not an emergency service. If you have concerns about your loved one please advise them to contact their GP. We have also produced a Worried about Someone webpage which you may find helpful. 

Unfortunately, we are unable to discuss individual students with family members but can provide general advice/guidance. Please email: if you have any queries.

Also part of the Wellbeing Service, the Disability Team provides advice, information and services to disabled students. 

Students’ Association Advice Centre

The Advice Centre provides a free, non-judgemental and confidential service to all GCU students. They are independent from the University, and can be accessed via drop ins between 9am-5pm, Monday to Friday, by phone at 0141 273 1650 (Please leave a message if this is outside of 9am-5pm Monday to Friday or if the line is busy), or via email at and an adviser will respond as soon as possible.

You can find out more about The Advice Centre at their Webpages.


Nightline is a confidential and anonymous telephone, text and online listening and information service run by trained students for the students of Glasgow Caledonian and Strathclyde Universities.

Students can call Nightline on 0141 55 22 555, text on 07982 107 920, or talk online at:

Personal Tutors

In the first few weeks students are allocated a personal tutor who is a member of Academic Staff. This gives your student a named contact in the University to talk to if they have a problem, and help students reflect on progress and develop personal, academic and professional skills.

Please see our dedicated Personal Tutouring Webpages for more information. 

Resources for you

There are a number of resources you may find helpful which provide further information and support for the parents, carers and guardians of new students. 

Student Minds have complied a FAQs resource which can be viewed at their webpages

Emergency Contact

When your student registered they’re asked to provide emergency contact details. These will only be used in exceptional circumstances by the University, and this decision will be taken by two managers and will be based on the agreement that communication with an emergency contact is necessary in order to protect the student. The most common causes of this necessary communication are where a student has been reported missing and is believed to be at risk, where a student is unresponsive and has been hospitalized or where a student is mentally incapacitated and at extreme risk.