IT service

The IT Helpdesk acts as the first point of call for all IT enquiries, questions and problems.

If you are looking for an available computer on campus, visit labs on campus.

What are our opening hours?

Our opening times are:

  • Weekdays 8:30am - 9:00pm (full support service between 8:30am - 5:00pm)
  • Weekends 9:00am - 6:00pm

Between 8.30am and 5pm weekdays the IT Helpdesk operates a full support service. From 5pm to 9pm weekdays, and during weekends the IT Helpdesk offers a reduced support service. 

Lab Shutdown procedures will commence 15 minutes before closing time on weekdays (8.45pm) and at weekends (5.45pm).

How do I contact the IT Helpdesk?

Please include your username and matriculation number, plus details of any error messages or error conditions in all correspondence.

By telephone

You can call us on 0141 273 1234.

All computer labs have dedicated phones mounted on the wall which will connect you to the IT Helpdesk.  The Sir Alex Ferguson Library IT Help phones are located in the printer pods on each floor.

By email

For all other enquiries, or if you are unable to contact us via the telephone you can email us at ithelp@gcu.ac.uk

How is my request dealt with?

All support requests are recorded and issued a unique call reference number.

IT Service Desk staff will endeavour to resolve all support requests at first contact.  You will receive an automatic email with your request or incident reference number to confirm the status of the job logged.  We aim to resolve all learning and teaching support calls within 10 minutes.  If your request cannot be resolved immediately it is escalated to the appropriate support team for investigation. The average request will be resolved in fewer than 5 days.

You will also receive a closure email once your request/incident has been processed and completed.

For a call progress check, you can contact IT Helpdesk on telephone number 0141 273 1234, ext.1234 or send an email from your call logged on My Service. On My Service under My Requests or My Incidents select the reference number and click on add a note or attachment to update your call and click OK. 

Feedback

If you have any comments or suggestions about our service, please let us know using our feedback form.