The IT Helpdesk acts as the first point of call for all IT enquiries, questions and problems.
Video guide on how GCU staff members can reset their own passwords.
A strong password should:
No. For security reasons, previously used passwords cannot be reused.
We strongly recommend using a unique password for each account to reduce risk if one account is compromised.
Occasionally, we require password updates to maintain account security and comply with best practices.
As we have moved to the GCU MFA system, all notifications will happen through the GCU MFA app. Please install this if you wish to continue receiving password expiry notifications.
Your account may be temporarily locked for security purposes. This will automatically unlock after eight hours. Call the service desk if you wish to have it unlocked before this.
