Troubleshooting eduroam

Cannot connect to eduroam?

If you are having troubles connecting to eduroam, please see below for troubleshooting tips.

Make sure your username and password is correct

Student
Make sure you’re logging in with your GCU username@caledonian.ac.uk
i.e abc123@caledonian.ac.uk

Staff
Make sure you’re logging in with your GCU username@gcu.ac.uk
i.e abc123@gcu.ac.uk

When connecting to eduroam, make sure you use your GCU login password, not the password for your laptop or another device

Forget and Reconnect

If you can’t get connected, please try Forgetting the eduroam network from your device. Then go through the setup process again to reconnect.

To forget a network please follow these steps:

Android

  1. Go to settings
  2. Click connections
  3. Select Wi-Fi (make sure Wi-Fi is turned on)
  4. Tap and hold the network you wish to forget
  5. Choose 'Forget network'

iOS Devices (iPads, iPhones)

  1. Go to settings
  2. Select Wi-Fi
  3. Press the blue ‘I’ next to Eduroam
  4. Select 'forget this network'
  5. Confirm by selecting 'Forget'

We recommend you also remove the eduroam profile. To do this:

  1. Go to Settings
  2. Go to General
  3. Select Profile
  4. Select the profile called eduroam
  5. Press the red Remove Profile button
  6. If prompted, enter your pin code
  7. Confirm that you want to remove the profile

Mac OS

  1. Go to Applications folder > Utilities > Keychain Access > Passwords
  2. Search the list for eduroam and delete these entries
  3. Select the Apple Logo > System Preferences > Network > Wi-Fi or Airport then select Advance
  4. Remove any network profiles named GCU or eduroam by selecting the name and pressing the '-' button, then close the window

Windows 10

  1. Click Start and goto Settings
  2. Select Network and Internet and then go to the WiFi tab
  3. Click on Manage known networks
  4. Click on the network you want to Forget and the press the grey Forget button

Once you have removed eduroam from your device using the steps above, please visit the setting up of eduroam page on how to reconnect.