Staff Email

What is happening?

The staff email system is being migrated to Microsoft Exchange 2013 and mailboxes will be moved to the new server in batches over a 4 week period commencing 6th June.

Email may be accessed as normal while the work is carried out and existing system functionality, such as address lists, calendar access, shared mailboxes and distribution lists will operate as normal during the changeover.

What will be different?

The new system will introduce a number of improvements to the staff email service.

The main new feature is the updated web client, which is now called Outlook Web App.  This provides the same level of functionality on Chrome, Firefox and Internet Explorer and the interface is designed to be useable on a device with a touch screen.  The functionality on the Safari browser is also improved.

The host name used to access Outlook Web App has also been updated to, but, and any existing links or bookmarks you use to access the service, will continue to work.

Another important change is the introduction of Outlook Anywhere, which means email can now be accessed using Outlook from a machine outside the university’s network (e.g. working from a university laptop off campus) without a VPN connection.  Information on this feature can be found here.

The version of Outlook installed on staff PCs will not change in the short term, but it will be updated in a new desktop image being developed by the Information Services Support team.

Outlook 2016 for the Mac can now be used to access staff email.


A training package on Outlook Web App is available on  When you click on the link you will be redirected to the GCU login page where you will be prompted for your university username and password.  Once you enter this information you will be taken to the Outlook Web App (2013) Essential Training course.