Case studies

The Braes High School (Falkirk) Maximising Income for Families project works in partnership with the Community Advice Service (Falkirk Council), Senior Benefits Advisor and a dedicated IMO. The project aims to provide financial advice to the families of pupils, it involves advising parents on which unclaimed benefits they may be entitled to. This is particularly aimed at the families of students w…

NHS Ayrshire and Arran provide compensation to those who are self-isolating due to illness but are not entitled to compensation for loss of income earnings. The project protects those who are economically vulnerable and increases the likelihood public health measures being implemented. Concerns were raised that those who were entitled to compensation were not asking for it. The letter that was bei…

Advice Works is Renfrewshire Council’s advice service. It is a free, confidential, and independent service that provides money, debt, and benefits advice. The Advice Works team offers advice on financial budgeting and supports service users when handling creditors, bankruptcy, mortgage and rent arrears. Low-income individuals and families can receive support when applying for benefits or entitleme…

The Boosting Budgets project is a 7-week financial capability group for parents and carers across various schools across Fife with a weekly class covering a different topic every week. It addresses issues from fuel poverty, saving and borrowing, to benefits and rights as well as cooking on a budget with separate sessions dedicated to budgeting, benefit support and cooking. The service can provide …

The project aims to support families and alleviate poverty by maximising income. It provides one-to-one guidance and support in welfare rights and debt management. The focus is on increasing income through unclaimed benefits like Universal Credit, with referrals to employability and energy advice also provided.

The Private Rented Sector Housing and Welfare Team (PRS Support Hub) works in the City of Glasgow to prevent homelessness and to address child poverty by providing a holistic support service that helps families sustain their PRS tenancies. Taking a proactive Housing Options approach, the service combines financial and housing services to ensure families who are referred to them for being at risk o…

The Maximise Angus! Project is a collaborative effort between Education and Lifelong Learning in Angus, managed by the Angus Council Welfare Rights Team. Initiated in July 2022 and predicted to run for two years, the project employs a holistic approach to develop and normalise advice to families and contribute towards reducing child poverty in the Angus area. Two Financial Wellbeing Practitioners …

Home Start Glasgow North and North Lanarkshire (HSGNNL) provides practical and emotional support to families with at least one child under five. It aims to create long-term benefits for communities across the North of Glasgow and North Lanarkshire. HSGNNL recruits and trains volunteers to offer regular support that is tailored to individual family needs in their own home setting. HSGNNL relies on …

The Care Rights Project is an ongoing charitable initiative launched in December 2021 to reduce homelessness and destitution among migrants with no recourse to public funds (NRPF). NRPF restricts access to welfare benefits and social housing due to immigration status. Under the Care Act 2014, local authorities can provide accommodation and support to those with care needs. The project links NRPF p…

The project – funded by the Perth and Kinross Council Housing Services and delivered by Perth Citizens Advice Bureau – provides a financial inclusion service targeted to council tenants experiencing financial hardship. Following an early intervention approach, the project enables housing staff to refer struggling tenants to Citizens Advice (CAB). The referrals are fast tracked by CAB for benefits …