WORK BASED RESILIENCE CONTINUITY AND CRISES MANAGEMENT

SHE Level 5
SCQF Credit Points 15.00
ECTS Credit Points 7.50
Module Code MMN225194
Module Leader Charlie Maclean-Bristol
School School for Work Based Education
Subject SCWBE
Trimesters
  • A (September start)
  • B (January start)
  • C (May start)
  • C (May start)-A (September start)

Summary of Content

This work based module will examine business continuity management (BCM) and crises management in the context of a wider risk strategy. Using the BCM lifecycle it will demonstrate how to undertake an analysis of the business environment, prepare analytical frameworks, implement BCM system and ensure that a process of regular monitoring, testing and exercising takes place. The importance of embedding BCM in organisational culture is discussed as a key element of this entire process. This module also examines the implementation of crises management and communication strategies before and after a crises event in order to mitigate or soften its impact.

Syllabus

-Relationship between BCM and risk management -Drivers for BCM implementation -Regulation, legislation and BCM standards -Conducting a business impact analysis -Developing a BCP -Management of change; embedding BCM -Operational management; from testing to incidents -Organisational crises and their source -Strategies for crisis management -Crisis management teams; risk perception and decision making in a crisis -Crisis communication strategies The above syllabus is placed in the context of current risk issues throughout delivery, for example those highlighted in WEF's annual global risk report including cyber and technology risk, climate change, terrorism, political risk and many others.

Learning Outcomes

On completion of this module, the student should be able to:1. Discuss and critically appraise the drivers for business continuity management 2. Examine, define and evaluate the stages of the business continuity management lifecycle according to relevant industry standards3. Critically discuss the relationship between organisational culture and business continuity management 4. Critically discuss crisis management and communication strategies and frameworks in the context of real world events.

Teaching / Learning Strategy

This work based module adopts a blended approach to learning which combines 2 days face to face contact sessions and online learning via GCU's virtual learning environment, GCU Learn. The teaching and learning strategy encourages an active and self-directed approach to learning. In the context of a work based ethos, teaching and learning methods use real world and real work scenarios to promote inquiry based learning. Learners will be supported during the module by the module team which includes the programme leader, module leader, module tutors, and academic development tutors (ADT's). Module tutors act as facilitators and also determine the level and accuracy of knowledge acquisition at key points in the delivery. Both formative and summative assessment strategies are utilised during the module. Formative assessment is used as a foundation upon which students will build towards their summative work. It provides an opportunity for students to delineate the work based context in relation to the subject matter and gain feedforward to support development of their summative assignment. The summative assessment will enable students to demonstrate their learning in relation to the module learning outcomes in a work based context. The pass mark for the module is 50%. Students will have access to ongoing academic support from the module leader and ADT's who will provide support to help maximise potential in relation to academic writing, referencing and the development of effective study techniques.

Indicative Reading

Core Text Hiles, A. (2015), The Definitive Handbook of Business Continuity Management, New York: John Wiley & Sons Inc Additional Reading Blythe, M (2009) Business Continuity Management: Building an Effective Incident Management Plan, New Jersey: John Wiley & Sons Coombs, W.T, (2014) Applied Crisis Communicaton and Crisis Management, USA: Sage Coombs, W.T, (2014) Ongoing Crisis Communicaton, USA: Sage Crandall, W.R, Parnell, J.A, Spillan, J.E, (2014) Crisis Management: Leading in the New Strategy Landscape, USA: Sage Elliot, D., Swartz, E., Herbane, B. (2010) Business Contnuity Management, London: Routledge Fink, S., (2002), Crisis Management Planning for the Inevitable, Lincoln: Universe Inc Hiles, A. (2011), The Defnitve Handbook of Business Contnuity Management, New York: John Wiley & Sons Inc Seymour, M. & Moore, S., 2000, Efectve Crisis Management Worldwide Principles and Practce, London: Continuum Smith, D & Elliot, D., (2006) Key Readings in Crisis Management, London: Routledge

Transferrable Skills

In addition to the attainment of the learning outcomes students will develop personal transferable skills in self-management, report writing, case study analysis, essay writing, problem solving and critical thinking, developing referencing skills and using Turnitin software to improve writing style.

Module Structure

Activity Total Hours
Independent Learning (PT) 108.00
Lectures (PT) 12.00
Assessment (PT) 30.00

Assessment Methods

Component Duration Weighting Threshold Description
Course Work 01 n/a 100.00 50% 3000 word negotiated work based assignment related to a business continuity and crisis management issue within the workplace.