SHE Level 5
SCQF Credit Points 15.00
ECTS Credit Points 7.50
Module Code MMN224949
Module Leader Niladri Palit
School Glasgow School for Business and Society
Subject Management
  • B (January start)
  • A (September start)
  • C (May start)

Summary of Content

This module introduces students to the key elements in international operations management and international operations strategy. Initially it covers the key topics such as the design process for products and services, and then based on factors such as variety and volumes, determining the appropriate process design, layout, capacity, location, designing the supply chain (especially for international organisations) and choices in logistics and transport before leading on to planning and controlling operations. The module then covers topics around quality and sustainability and how lean management techniques can help to add value from a customer's perspective as well as from an international organisational viewpoint. The final topics will look at the current issues surrounding business operations, the risks, and issues around global and green supply chains. Throughout the module case studies from around the world will be used to illustrate the topics being discussed and to stimulate student discussions and decision making. Common Good Attributes The Common Good attributes are embedded throughout the module e.g. in designing supply chains to ensure that they are ethical and sustainable and looking at the impact on different parts of the communities affected (Active and Global Citizenship), developing solutions for case studies and examining the outcomes from the viewpoints of a range of stakeholders (Entrepreneurial mind-set) and ensuring that solutions are ethical, realistic and sustainable (Responsible leadership).


-360b7 Introduction to operations management and operations strategy b7 Product and service design b7 Process design and layout b7 Capacity and location b7 Planning and control of operations b7 Quality and sustainability b7 Lean operations b7 Supply chain management and logistics b7Current issues, risks and global green supply chains

Learning Outcomes

On successful completion of the module the student should be able to:1. Demonstrate a critical understanding of strategic operations management in international organisations;2. Critically evaluate and apply the tools and techniques of operations management;3. Demonstrate critical awareness of current issues regarding business operations in different sectors and from a global perspective.

Teaching / Learning Strategy

There will be one 3 hour session each week for 12 weeks comprising a mix of lecture, tutorial, workshop, active learning and guest speaker. The lecture delivery will be enhanced by a variety of forms including, where appropriate, videos, computer based models, and other multimedia forms. At the end of each topic, case-studies matching the theoretical concepts learned will be used to link theory to practice. GCU Learn will contain the materials required. Wikis will be used to allow students to give and receive feedback on their work in preparation for the coursework assessment.

Indicative Reading

Core text: Slack, N., Brandon-Jones, A. and Johnston, R. (2016), Operations Management 8 th Edition, Harlow: Pearson Education Ltd. Additional Texts: Brown, S., Bessant, J. and Lamming R.(2013) Strategic Operations Management 3 rd Edition, Routledge Greasley A. (2013) Operations Management 3 rd Ed Wiley and Sons Hill A. and Hill T. (2018) Essential Operations Management 2 nd Ed Palgrave Jones, P. and Robinson, P. (2012), Operations Management , Oxford University Press Journals, Sources and References International Journal of operations and production management International Journal of Quality and Reliability Management Journal of operations management The TQM Magazine Total Quality Management Total Quality Management and Business Excellence Managing Service Quality -864

Transferrable Skills

On successful completion of the module the student will have developed group working, oral communication and presentation skills. Furthermore, they will have enhanced their numerical and written skills along with their research skills through using secondary resources and databases for data collection. They will have improved problem solving, team and project management skills.

Module Structure

Activity Total Hours
Independent Learning (FT) 74.00
Seminars (FT) 12.00
Assessment (FT) 40.00
Tutorials (FT) 12.00
Lectures (FT) 12.00

Assessment Methods

Component Duration Weighting Threshold Description
Individual report n/a 100.00 45% Individual Report - 3000 words