SHE Level 5
SCQF Credit Points 15.00
ECTS Credit Points 7.50
Module Code MMN224934
Module Leader Susan Ogden
School Glasgow School for Business and Society
Subject Management
  • A (September start)
  • B (January start)
  • C (May start)

Pre-Requisite Knowledge


Summary of Content

The module provides students with a critical understanding of the concepts pf procurement and quality management within a business environment. Sourcing, negotiation and relationship management are among the key procurement topics while the quality management elements of the module include quality systems / standards and approaches performance improvement.


Introduction to Module and Procurement: Organisational Expenditure, Stakeholders, Policies & Governance Sectorial Challenges in Procurement: Private, Public & 3rd Sector Business Needs and Procurement: Business needs (New purchase, modified rebuy, straight rebuy), Markets and Marketing, The Business Case Procurement Specifications and Contracts. Outsourcing: Costs, benefits and Risk, The outsourcing Process. Sourcing and Selection in Procurement Negotiating and contracting in procurement: Commercial and legal issues, negotiation, power. Managing contracts & relationships in procurement Quality assurance and Accreditation Quality Maturity, Balanced Score Card Role of ISO and other standards Performance Improvement 1: Total Quality Management Performance Improvement 2: Benchmarking, Business Process Re-engineering

Learning Outcomes

On successful completion of the module students should be able to: 1. Understand how the procurement function supports and meets business needs and the added value that can be achieved through procurement and the sourcing processes that are required to create this value 2. Critically evaluate options in the negotiation and management of contracts and supply relationships.3. Critically evaluate and distinguish between quality system standards, performance measurement frameworks and improvement systems, business excellence models and approaches towards the enhancement of operating systems and demonstrate knowledge of effective strategies and leadership required for business excellence.4. Demonstrate a critical understanding of key concepts, practices, frameworks and techniques for continuous improvement including the distinction between continuous and breakthrough improvement.5. Demonstrate a critical understanding of the management of risk in the supply chain

Teaching / Learning Strategy

The module will be delivered in lectures, seminars and tutor-led activities which will use applied learning strategies. Lectures will provide insight into leading-edge thinking and research relating to the underlying theoretical concepts and principles of developing and managing supply chain and operations. This will be supplemented with insights from practice underpinned by directed reading; e-learning and web-based resource and activities related to each topic area to allow a deepening of student learning. Much of the materials provided will be research-based, with seminars utilised to explore the application of theory into practice using case studies; problem-based learning scenarios; experiential exercises and group discussions. Blended learning tools will be used to enhance teaching and learning.

Indicative Reading

Core texts: Foster, S.T., (2016), Managing Quality: Integrating the Supply Chain, Global Edition, 6 th Edition, Pearson Education Ltd. Turner, R.W. (2011), Supply management and procurement: from the basics to best-in-class, J. Ross Publishing, Florida, USA. Additional Reading Johnston, R., Clark, G. and Shulver, M. (2012) Service Operations management; Improving Service Delivery, 4th Ed, Essex: Pearson Education Ltd Hill, A & Hill, T (2012), Operations Management, 3rd Edition, Palgrave MacMillan. Oakland, J.S. (2014), Total Quality Management and Operational Excellence; Text with cases. 4 th Edition, Oxon: Routledge. Slack, N., Brandon-Jones, A. and Johnston, R. (2016), Operations Management 8 th Edition, Harlow: Pearson Education Ltd.

Transferrable Skills

Self-management; planning, time management, critical reflection and self-evaluation of own learning and development -359 - Knowledge and understanding of supply chain and logistics subject areas - Critical thinking, analysis and problem solving within the context of supply chain and logistics management - Effective communication skills: written, oral, listening and participation - Independent, team working and interpersonal skills Research, IT and literature searching skills

Module Structure

Activity Total Hours
Assessment (FT) 40.00
Seminars (FT) 12.00
Lectures (FT) 24.00
Independent Learning (FT) 74.00

Assessment Methods

Component Duration Weighting Threshold Description
Course Work 01 n/a 50.00 45% 2000 word report
Course Work 02 n/a 50.00 45% 500-600 word essay (Based on a case study that will be published in advance, students are required to write a short essay in answer to THREE of FOUR questions).