BUSINESS CONTINUITY & CRISIS MANAGEMENT

SHE Level 5
SCQF Credit Points 20.00
ECTS Credit Points 10.00
Module Code MMN223223
Module Leader Dawn Anderson
School Glasgow School for Business and Society
Subject Risk
Trimesters
  • A (September start)
  • B (January start)
  • A (September start)-B (January start)
  • B (January start)-A (September start)
  • S-B (January start)-A (September start)

Summary of Content

The module takes a strategic approach to the issue of Business Continuity Management (BCM). The module will examine the stages of the continuity management process and the strategies that are employed when an organisation faces a crisis situation. Through the use of case studies, the module will demonstrate how to undertake an analysis of the business environment, prepare analytical frameworks, implement BCM and ensure that a process of regular monitoring takes place.

Syllabus

1. Business continuity in a historical context 2. Regulatory and legislative issues 3. Initiating and planning for BCM 4. Continuity analysis and planning 5. Management of change: embedding business continuity management 6. Operational management: from testing to incidents 7. Crisis management and communication 8. BCM in financial services sector 9. BCM from an International perspective -4 Case studies will be used throughout the syllabus to illustrate the use of BCM in different industry sectors, both SME's and MNC's in the global business environment.

Learning Outcomes

On completion of this module, the student should be able to:1. Discuss and critically appraise the drivers for BCM2. Examine, define and evaluate the stages of the BCM lifestyle according to relevant industry standards3. Apply theory of change management to the process of implementing a BCM system4. Evaluate the relationship between organisational culture and BCM5. Analyse the factors involved in effective crisis management6. Critically evalaute the use of BCM as part of the wider enterprise risk management strategy7. Critically comment on the role of BCM in the context of different industry sectors, geographical areas and organisational size

Teaching / Learning Strategy

The lectures will be supported by a programme of directed reading and structured exercises. In addition some guest speakers will be used to enhance the knowledge base of the students. The teaching strategy encourages the students to question, debate and critically analyse current issues relating to Business Continuity Management. -4 Case studies will be used throughout the syllabus to illustrate the use of BCM in different industry sectors, both SME's and MNC's in the global business environment. GSBS will continue to use the advancement of GCU Learn as a blended learning tool through its teaching and learning as well as through engagement with students. GSBS will ensure that all modules are GCU Learn enabled and with the support of the Learning Technologists at the cutting edge of development of online materials. Academic staff and the Learning Technologists will continue to work together to develop and operate all modules on GCULearn to ensure student support and information sharing.

Indicative Reading

-4 Core Text: Hiles, A. (2011), The Definitive Handbook of Business Continuity Management , New York: John Wiley & Sons Inc THIS BOOK IS AVAILABLE AS AN ELECTRONIC RESOURCE Recommended Reading: Barnes, J.C., 2001, A Guide to Business Continuity Planning , New York: John Wiley & Sons Inc. Blythe, M (2009) Business Continuity Management: Building an Effective Incident Management Plan , New Jersey: John Wiley & Sons THIS BOOK IS AVAILABLE AS AN ELECTRONIC RESOURCE Elliott, D., Swartz, E., Herbane, B. (2010) Business Continuity Management 2nd Edition: a crisis management approach , London: Routledge -4 THIS BOOK IS AVAILABLE AS AN ELECTRONIC RESOURCE -4 Fink, S., (2002), Crisis Management Planning for the Inevitable , Lincoln: Universe Inc Harrison, S., (1999), Disaster and the Media Managing Crisis Communications , Hampshire: MacMillan Press Ltd Harvard Business Review on Crisis Management (The Harvard Business Review Paperback Series ), (2000) Boston: Harvard Business School Press Hiles, A. (2008), The Definitive Handbook of Business Continuity Management , New York: John Wiley & Sons Inc Laye, J., 2002, Avoiding Disaster How to Keep Your Business Going When Catastrophe Strikes , Hoboken: John Wiley & Sons Inc Mitroff, I.I. & Anagnos, G., 2000, Managing Crises Before They Happen What Every Executive and Manager Needs to Know About Crisis Management , New York: AMACOM Regester, M. & Larkin, J., 2002 , Risk Issues and Crisis Management A Casebook of Best Practice , London: Kogan Page Limited Seymour, M. & Moore, S., 2000, Effective Crisis Management Worldwide Principles and Practice , London: Continuum Smith, D & Elliot, D., (2006) Key Readings in Crisis Management , London: Routledge -4 -4 Journals (Available Electronically): Disasters (The Journal of Disaster Studies and Management) Disaster Prevention and Management Strategic Risk Business Continuity Journal Journal of Business Continuity and Emergency Planning Internet sites: Business Continuity Institute www.thebci.org <http://www.thebci.org> The Emergency Planning Society www.emergplansoc.org <http://www.emergplansoc.org> Continuity Central www.continuitycentral.com <http://www.continuitycentral.com> The Continuity Forum www.continuityforum.org <http://www.continuityforum.org> Scottish Continuity Group www.scottishcontinuitygroup.com <http://www.scottishcontinuitygroup.com> Federal Emergency Management Associations <http://www.fema.gov/> Association of Continuity Planners www.acp-international.com <http://www.acp-international.com>

Transferrable Skills

In addition to the attainment of the learning outcomes students will develop personal transferable skills in self-management, report writing, case study analysis, essay writing, problem solving and critical thinking.

Module Structure

Activity Total Hours
Assessment (FT) 56.00
Seminars (PT) 22.00
Assessment (PT) 56.00
Lectures (FT) 22.00
Independent Learning (PT) 99.00
Independent Learning (FT) 1.00
Lectures (PT) 22.00
Independent Learning (FT) 99.00
Independent Learning (FDL) 99.00
Independent Learning (FDL) 45.00
Independent Learning (PT) 1.00
Seminars (FT) 22.00
Assessment (FDL) 56.00

Assessment Methods

Component Duration Weighting Threshold Description
Coursework 0.00 20.00 45% Facilitation of seminar and participation - marks will be awarded when student facilitates a seminar and also their participation over the 22 weeks.
Coursework 3 0.00 40.00 45% Report 2500 words.
Coursework 0.00 40.00 45% Essay 2500 words