SHE Level 5
SCQF Credit Points 20.00
ECTS Credit Points 10.00
Module Code MML522778
Module Leader Louise Mackellar
School School of Health and Life Sciences
Subject Social Work
  • A (September start)

Summary of Content

This module is underpinned by knowledge about communication skills. Key elements are interpersonal skills, written skills, use of supervision and reflective skills set within the context of anti-discriminatory and anti-oppressive practice. The module fulfils the requirement to assess students as 'ready' for practice so emphasis is on preparation for supervised direct practice. The students are required to successfully pass the assessment process, which includes two elements: a videoed interview and a reflective commentary on the interview, prior to commencing Supervised Direct Practice 1(SDP1).


The syllabus will include the following: b7 Key knowledge, skills and value base of social work skills. b7 An introduction to social work practice. b7 The importance of the theoretical framework for practice. b7 The application of anti-discriminatory and anti-oppressive practice. b7 The relevance of values within practice. b7 Detailed knowledge of a range of skills for practice, their role and purpose. b7 The application of person centred communication skills that meets the needs of the service user or carer that takes account of culture, age, disability and care needs. b7 Interpersonal skills. b7 Critical reflective thinking and writing. b7 Safe working practices. b7 Writing for social workers in preparation for practice.

Learning Outcomes

By the end of this module, students should be able to:1. Identify and critically analyse a range of knowledge, skills and values which underpin effective communication skills through reading, observation, discussion and rehearsal.2. Demonstrate the ability to listen actively to others and communicate effectively across potential barriers resulting from social differences.3. Identify and critically analyse strategies to address discrimination and disadvantage.4. Apply critical analysis to the role of self in the interview process.5. Demonstrate the ability to write accurately and clearly in styles appropriate to the audience, purpose and context.6. Recognise their own bias, prejudices and values and understand how these impact on other people.7. Recognise and evaluate their role as a student social worker integrating ethical issues, values and codes of practice in their interventions with others.

Teaching / Learning Strategy

The teaching strategy includes lectures, workshops, seminars and practice sessions. A range of teaching resources will be used such as videos where best practice is demonstrated. This enables students to model their behaviour and develop their communication skills. Service users and carers will be involved in the teaching of the module. There will be practice sessions on a weekly basis over five weeks of the trimester. These sessions will enable students to work in small groups to practice essential skills in preparation for their assessment and SDP1.

Indicative Reading

-720 Banks, S. 2006, Ethics and Values in Social Work. 3rd edn, Palgrave, Basingstoke Egan, G. 2010, The Skilled Helper, 9 th edn, Brooks Cole Cengage Learning, USA. Fook, J. & Gardner, F. 2007, Practising Critical Reflection. A resource handbook, Open University Press, Maidenhead. Gaine, C. (ed) (2010) Equality and Diversity in Social Work Practice, Learning Matters, Exeter. Knott, C. & Scragg, T. (eds) (2013) Reflective Practice in Social Work, 3rd ed , Learning Matters, Exeter. Koprowska, J. 2010, Communication and Interpersonal Skills in Social Work, 3 rd edn . , Exeter, Learning Matters. Lishman, J. 2009, Communication in Social Work, Palgrave MacMillan Basingstoke. Mantell, A. (ed) (2013) Social Work Skills for Practice 2 nd ed , Learning Matters, Exeter. Milner, J. & O'Byrne, P. 2009, Assessment in Social Work. 3r d edn, Palgrave Macmillan, London. Riggall, S. 2012, Using Counselling Skills in Social Work , Learning Matters, London. Rogers, C.R. 1967, On Becoming a Person , Constable and Robinson Ltd, London. Thompson, N. 2006, Anti-Discriminatory Practice. 4th edn. Palgrave MacMillan, London. Thompson, N .2003. Communication and Language: A Handbook of Theory and Practice, Palgrave MacMillan, Basingstoke. Trevithick, P. 2005, Social Work Skills: A Practice Handbook, 2 nd edn, Open University Press, Buckingham. Schon, D .1984, The Reflective Practitioner: how professionals think in action. Basic Books, New York.

Transferrable Skills

The following are transferable skills: -426b7 Interpersonal and relationship building skills b7 Communication skills b7 Strategies to challenge discrimination and enhance empowerment b7 Critical reflection and writing b7 Working in small groups b7 Writing skills for social work

Module Structure

Activity Total Hours
Lectures (FT) 24.00
Assessment (FT) 20.00
Seminars (FT) 12.00
Practicals (FT) 10.00
Independent Learning (FT) 134.00

Assessment Methods

Component Duration Weighting Threshold Description
Coursework 3 n/a 0.00 45% Peer and tutor feedback on communication skills
Coursework 1 n/a 40.00 50% Filmed Interview
Coursework 2 n/a 60.00 50% Critical reflective commentary