NETWORKING TROUBLESHOOTING AND MAINTENANCE

SHE Level 5
SCQF Credit Points 15.00
ECTS Credit Points 7.50
Module Code MMI123175
Module Leader David Hendry
School School of Computing, Engineering and Built Environment
Subject Cyber Security and Networks
Trimester
  • A (September start)

Pre-Requisite Knowledge

Routing, Switching

Summary of Content

This module is concerned with how to monitor and maintain complex, enterprise routed and switched networks as well as support and troubleshoot using technology based processes and best practices, in a systematic and ITIL compliant approach. An extensive lab program emphasises hands on learning and practice to reinforce troubleshooting techniques.

Syllabus

Planning Maintenance for Complex Networks: -360b7 Applying Maintenance Methodologies b7 Maintenance Processes and Procedures b7 Network Maintenance Tools, Applications and Resources Troubleshooting Processes for Complex Enterprise Networks: -360b7 Troubleshooting Methodologies b7 Implementing Troubleshooting Procedures b7 Integrating Troubleshooting into the Network Maintenance Process Using Maintenance and troubleshooting Tools: -360b7 Using IOS Software for Maintenance and Troubleshooting b7 Using Specialist Maintenance and Troubleshooting Tools Maintaining and Troubleshooting Campus Switched Solutions: -360b7 Troubleshooting VLANs b7 Troubleshooting Spanning Tree b7 Troubleshooting Switched Virtual interfaces and Inter-VLAN Routing b7 Troubleshooting First Hop Redundancy Protocols Maintaining and Troubleshooting Routed Solutions: -360b7 Troubleshooting Network Layer Connectivity b7 Troubleshooting EIGRP, OSPF and BGP b7 Troubleshooting Route Redistribution Troubleshooting Address Services: -360b7 Identify Common IPv4 Address Service Issues b7 Identify Common IPv6 Routing Issues Troubleshooting Network Performance Issues: -360b7 Troubleshooting Network Application Services b7 Troubleshooting Performance Issues on Switches b7 Troubleshooting Performance Issues on Routers Troubleshooting Converged Networks: -360b7 Troubleshooting Converged Networks to Support Wireless Operations b7 Troubleshooting Unified Communication Issues in a Converged Network b7 Troubleshooting Video Issues in a Converged Network Maintaining and troubleshooting Network Security Implementations: -360b7 Troubleshooting Secure Networks b7 Troubleshooting Management Plane Security b7 Troubleshooting Control Plane Security b7 Troubleshooting Data Plane Security b7 Troubleshooting Branch Office and Remote Worker Connectivity: Review and Preparation for Troubleshooting Complex Enterprise Networks -360b7 Review of Key Maintenance and Troubleshooting Concepts and Tools b7 Applying Maintenance and Troubleshooting Concepts and Tools

Learning Outcomes

On completion of this module, the student should be able to:Evaluate, plan and document the most common maintenance functions required in complex enterprise networks.Develop a troubleshooting process to investigate and solve problems in complex enterprise networks.Evaluate tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks.Critically assess the practice of maintenance procedures and fault resolution in switched environments.Critically assess the practice of maintenance procedures and fault resolution in routing environmentsCritically assess, troubleshoot NAT/PAT, DHCP and other services.Critically assess and troubleshoot wireless connectivity, VoIP and videoInvestigate and troubleshoot network performance issuesCritically assess the practice of maintenance procedures and fault resolution in a secure infrastructureCritically assess the practice of maintenance procedures and fault resolution in a complex environment

Teaching / Learning Strategy

This module will be delivered by means of lectures supported by case study based tutorials. An extensive lab program will emphasise hands on learning and practice to reinforce troubleshooting techniques. Students will be directed to study appropriate texts and articles from a range of sources to consolidate their knowledge of the topics covered. Students will also work on complex lab based troubleshooting projects which will involve the investigation, clarification and analysis of the problem specification as part of the project brief towards a resolution

Indicative Reading

Ranjbar, Amir (2010) Troubleshooting and Maintaining Cisco IP Networks (TSHOOT), Cisco Press or Wallace, Kevin (2010) CCNP TSHOOT 642-832 Official Certification Guide, Cisco Press Cisco Networking Academy Programme (2010) CCNPv6 TSHOOT Lab Manual Further Reading: Zaheer, Aziz et al (2012) Cisco Press, Troubleshooting IP Routing Protocols (CCIE Professional Development Series) Paperback)

Transferrable Skills

On successful completion of this module the student should be able to: Thinking skills: -360b7 Critical thinking and problem solving b7 Cognitive/intellectual skills b7 Knowledge and understanding in the context of the subject Key life skills: -360b7 Learning style and orientation to learning b7 Time management: organising and planning work b7 Independent working Planning, monitoring, reviewing and evaluating own learning and development Group working Practical skills: -360b7 Communication skills, written, oral and listening

Module Structure

Activity Total Hours
Assessment (FT) 24.00
Tutorials (FT) 6.00
Lectures (PT) 12.00
Lectures (FT) 12.00
Independent Learning (FT) 78.00
Assessment (PT) 24.00
Practicals (FT) 30.00
Practicals (PT) 30.00
Tutorials (PT) 6.00
Independent Learning (PT) 78.00

Assessment Methods

Component Duration Weighting Threshold Description
Coursework 2 n/a 70.00 45% Lab Based Practical Exam: A highly complex enterprise network will be built in the lab. The enterprise network will have a number of critical network faults throughout which will have to be identified, resolved and documented.
Coursework 1 n/a 30.00 45% Lab Based Practical Exam: A complex enterprise network will be built in the lab. The enterprise network will have a number of critical network faults throughout which will have to be identified, resolved and documented