SHE Level 3
SCQF Credit Points 20.00
ECTS Credit Points 10.00
Module Code M3N224365
Module Leader Andrea Gyarmathy
School Glasgow School for Business and Society
Subject Management
  • A (September start)
  • B (January start)
  • C (May start)

Pre-Requisite Knowledge

240 credit points at levels 1 and 2 or equivalent

Summary of Content

This module aims to develop your understanding of operations management within a variety of organisations. You will be provided with the opportunity to analyse the operational issues and challenges faced in various types of operating systems to improve your insight into the issues involved in their effective design and management. You will also develop skills required to apply analytical techniques to improve the efficiency and effectiveness of business operations. In doing so you will develop a critical appreciation of key principles, concepts and processes associated with the short term planning and control of operations. Overall the module will deepen your understanding of effective operations management Summary of how PRME-related issues / topics are covered in this module: Ethical issues in the design and delivery of operational processes


Introduction to Operations Mgt Introduction to Product and Service design Operations Process Design Managing Queuing: processes and services Location and Layout Managing Capacity and Demand Scheduling and Executing Operations Outsourcing Managing Materials and Inventory Managing the Supply Chain Supply Chain Processes and Partner Relationships Logistics Management Managing Customer Satisfaction Introduction to Quality Management

Learning Outcomes

On successful completion of this module, students should be able to:1 Critically evaluate the structure of various operating systems and understand the nature and differences of such systems.2 Demonstrate a critical understanding of the role of performance objectives of operations.3 Demonstrate a critical understanding of the role and importance of supply chain management and logistics in operations management.4 Demonstrate a critical understanding of the methodology and stages of service/product design and main issues involved in the design of processes;5 Demonstrate knowledge and critical understanding of the main issues involved in capacity and resource management;6 Demonstrate critical awareness of current issues impacting on operations and service management in different sectors.

Teaching / Learning Strategy

The learning, teaching and assessment strategy supporting this module is designed to enable students to deepen their understanding of operational issues facing management in the delivery goods and services. Lectures aim to help you develop an understanding of theories, tools and techniques relating to operations management, supply chain management and logistics. Seminar discussions aim to provide a supportive learning environment that help you consolidate and deepen your learning by engaging in critical discussion with your peers, sharing your experiences, testing out your ideas and getting feedback on your level of understanding. Seminar activities mainly revolve around discussion of organisational case studies and management exercises that allow you to practice applying tools and techniques to solve problems relating to operations management, supply chain management and logistics. Participation in seminars is essential as they will help prepare you for the coursework case study analysis and you are required to read over the weekly case studies where they have been detailed in the schedule. GSBS will continue to use the advancement of GCU Learn as a blended learning tool through its teaching and learning as well as through engagement with students. GSBS will ensure that all modules are GCU Learn enabled and with the support of the Learning Technologists at the cutting edge of development of online materials. Academic staff and the Learning Technologists will continue to work together to develop and operate all modules on GCULearn to ensure student support and information sharing. Students are provided with formative and summative feedback via a variety of mechanisms. Feedback on coursework is provided within 3 working weeks of submission.

Indicative Reading

-567 Books and articles: -567 Fitzsimmons, J. A & Fitzsimmons, M. J. (2004) 'Service Management', McGraw-Hill. Hill A. & Hill T. (2011) Essential Operations Management. Palgrame MacMillan. Johnston, R & Clark, J (2008) Service Operations Management, Prentice Hall. Jones & Robinson (2012) Operations Management. Oxford Press Jrajewski L.J, Ritzman L.P. & Malhotra M.K. (2013) Operations Management. 10 th ed.Pearson. Oakland, J. S. (2003) `Total Quality Management', Butterworth-Heinemann. Slack, N., Chambers, S. & Johnston, R. (2010), 'Operations Management', Prentice Hall. [Ebook also available] Slack, N. et. al. (2010), 'Operations and process management : principles and practice for strategic impact' Prentice Hall. [Ebook also available] -567 Reid D & Sanders R (2012) Operations Management Online sources: The Association for Operations Management: http://www.apics.org/default.htm British Quality Foundation, www.quality-foundation.co.uk; Chartered Management Institute, www.managers.org.uk European Operations Management Association (EurOMA): http://www.euroma-online.org/r/default.asp?iId=IDIDI Institute of Operations Management (IOM): http://www.iomnet.org.uk/ Manufacturing and Service Operations Management Society (MSOM), http://msom.society.informs.org/ -567 Recommended Journals : Journal of Operations Management International Journal of Operations and Production Management -567 Managing Service Quality -567 The Service Industries Journal

Transferrable Skills

By the end of this module students will have gained competence in the following key areas: Self-management: planning, time management, critical self-reflection and self-evaluation of experience and learning; Communication skills: written, oral and aural communications skills; Research and literature searching skills; Critical thinking and problem solving.

Module Structure

Activity Total Hours
Independent Learning (FT) 112.00
Lectures (FT) 24.00
Seminars (FT) 12.00
Assessment (FT) 52.00

Assessment Methods

Component Duration Weighting Threshold Description
CW1 Course Work 01 n/a 50.00 35% Individal Report. 2000 words
CW2 Course Work 02 n/a 50.00 35% Individual Essay. 2000 words.