SHE Level 3
SCQF Credit Points 20.00
ECTS Credit Points 10.00
Module Code M3N223543
Module Leader Karen Fryer
School School for Work Based Education
Subject SCWBE
  • A (September start)
  • B (January start)
  • C (May start)
  • A (September start)-B (January start)
  • B (January start)-C (May start)
  • C (May start)-A (September start)

Pre-Requisite Knowledge

The learner must be employed in a full-time, part-time or voluntary capacity.

Summary of Content

This module provides a critical account of theories, concepts, terminologies, techniques, models and systems relevant to the management of quality across a range of organisations. This includes an overview of associated national and international standards for quality and an understanding of the process of auditing quality management systems.


- Meanings of Quality -Quality Management principles, techniques and models -Quality definitions and associated terminologies; -Tools and techniques of quality management; -Quality awards and self-assessment frameworks; -Quality systems and standards -Application of quality systems in student's organisations.

Learning Outcomes

On completion of this module the student should be able to:1. Demonstrate a critical understanding of the principal theories, concepts and terminology associated with quality.2. Demonstrate a critical understanding of national and international standards relevant to quality management.3. Apply a selection of quality techniques and approaches relevant to the needs of the organisation, public, private or not for profit, that s/he works in.

Teaching / Learning Strategy

Students will be expected to draw on academic theories and techniques in order to frame, analyse and solve actual work-based problems. To this end learning will involve not only formal but informal learning strategies and assessment. This module particularly emphasises the integration of learning and work e.g. the student's assessment may involve them in conducting actual work based analysis and decision making within a work context. The module utilises an interactive lecture programme where students are encouraged to participate and contribute. Students are required to undertake a programme of specified reading for independent learning, and reflect upon managerial practices within the workplace. The teaching and skills development programme will be supported via GCU Learn, which will also enhance the students' ability to utilise e-communication.

Indicative Reading

Dale B. (2007) Managing Quality Blackwell Publishers Quality of service: IWQoS 2005 : 13th international workshop, IWQoS 2005, Passau, Germany, June 21-23, 2005 : proceedings / Hermann de Meer, Nina Bhatti (eds.). Hoyle D. (2011) SO 9000 quality systems handbook: using the standards as a framework for business improvement Butterworth Heinemann <> Oakland John S. (2014) Total Quality Management: Text with Cases (4 th edition) Butterworth-Heinmann Evans J. R. (2008) Quality and performance excellence : management, organization, and strategy South-Western Cengage Learning Journals International Journal of Quality and Reliability Management, Benchmarking: An international Journal The TQM Magazine Quality World Managing Service Quality

Transferrable Skills

Self-management: self-motivation, time management and critical self-reflection and evaluation of personal performance. Interpersonal Skills: an ability to work collaboratively and constructively with others on a complex group assignment. Communication skills, negotiation skills and presentation skills when participating in the group work and group presentation Peer assessment: skills in giving and receiving constructive feedback. Research skills: data gathering using secondary methods, and data analysis. C & IT skills: engaging in a virtual learning environment; using MS Powerpoint and MS Word packages for presentations and report writing; accessing and using industry databases such as FAME, MINTEL, KEYNOTE. Using Refworks software to develop referencing skills, and Turnitin software to improve writing style.

Module Structure

Activity Total Hours
Lectures (PT) 3.00
Seminars (PT) 12.00
Independent Learning (PT) 145.00
Assessment (PT) 40.00

Assessment Methods

Component Duration Weighting Threshold Description
Course Work 01 0.00 100.00 40% Work based report of 4,000 words e.g. that demonstrates your assessments of the effectiveness of your quality systems