SHE Level 3
SCQF Credit Points 10.00
ECTS Credit Points 5.00
Module Code M3H724878
Module Leader Martin MacDonald
School School of Computing, Engineering and Built Environment
Subject SCEBE - School Office
  • A (September start)
  • B (January start)

Summary of Content

The aim of this module is to develop the understanding of the strategies, policies and competencies necessary to design, evaluate and improve quality management systems.


The teaching syllabus will cover the following areas: Introduction to quality management; definitions and terminology. The quality management system, differences and similarities in quality systems for production and service industries. Economics of quality; relationship between price, market share, cost, quality and profits. Traditional and modern approach to quality costs, introduction to Taguchi loss function. Categories, measurement & analysis of quality costs. Quality management philosophies; Deming, Juran, Crosby, Feigenbaum and Ishikawa Total quality management, (TQM), TQM as applied to service and manufacturing organisations, criteria for successful implementation, role of industrial relations. Planning for quality assurance, the importance of effective planning. Quality function deployment (QFD) and the House of Quality. Organising for quality; organisation and the corporate culture, quality task identification and design. Controlling for quality; variation and the need for control. System administration, documentation and manuals. Vendor analysis and supplier rating. Problem solving. Record analysis, management reviews, internal and external auditing. Auditing procedures. The role of inspection in quality assurance; inspection methods and human factors in inspection, planning for inspection. Statistical methods in quality assurance; review and revision of statistical theory. Process capability; concept of process capability, calculation of capability indices Cp, Cpu, Cpl and Cpk. The "six sigma" concept. Statistical process control: control charts for variables, calculation of control limits, construction and interpretation of range and average charts. Comparison of BS2564 and ASTM control charts. Control charts for attributes; calculation of limits, construction and interpretation of number defective and fraction defective control charts.

Learning Outcomes

On completion of this module, the student should be able to:1. Evaluate quality management philosophies (AM1).2. Analyse and control quality costs (AM1, AM6).3. Plan for effective quality management. (AM1)4. Conduct process capability studies (AM6).5. Construct and evaluate control charts for variables and attributes (AM3).

Teaching / Learning Strategy

Lectures, Seminars, Tutorials, Video and for part-time students experiential learning in the workplace.

Indicative Reading

James R. Evans and William M. Lindsay. (2002) The Management and Control of Quality, 5th Edition, South Western, ISBN 0-314-06215-7. J.S. Oakland, (2003) Total Quality Management: Text with Cases, 3rd Ed. Butterworth-Heinemann. J.R. Evans and J.W. Dean. (2003) Total Quality Management, 3rd Ed. Thomson.

Transferrable Skills

General principles of Quality Management, enhancement of report writing skills, practical applications of statistical analysis.

Module Structure

Activity Total Hours
Lectures (FT) 28.00
Independent Learning (FT) 64.00
Assessment (FT) 8.00

Assessment Methods

Component Duration Weighting Threshold Description
Exam (Exams Office) 2.00 50.00 45% Final Examination - Unseen written examination- 2 Hours
Coursework 1 n/a 30.00 35% Industry case based assignment report of 1500 words
Exam (School) 1.50 20.00 35% Mid-term Test - Unseen written examination-1½ Hours