QUALITY IN A HIGH PERFORMING RAILWAY

SHE Level 1
SCQF Credit Points 20.00
ECTS Credit Points 10.00
Module Code M1N226334
Module Leader Caroline Tuff
School School for Work Based Education
Subject SCWBE
Trimesters
  • A (September start)
  • B (January start)
  • B (January start)-C (May start)
  • C (May start)
  • A (September start)-B (January start)
  • A (September start)-B (January start)-C (May start)

Pre-Requisite Knowledge

Students must be working in the rail industry in a full-time, part-time or voluntary capacity.

Summary of Content

The aim of this module is to support those employed in railway operations to function effectively in the railway operations context, and to provide them with the necessary knowledge about the fixed and variable attributes involved in basic railway operations. The module takes the building blocks of the railway system and examines how it can be organised and optimised to increase efficiency and volume .

Syllabus

The following key areas will be considered: -462b7 What is a railway? b7 Train Planning b7 Performance Management b7 Railway business organisation. b7 Concepts of efficiency in operations and standards. b7 The culture of continuous improvement for passenger and freight customer experience b7 Processes and procedure to improve service performance

Learning Outcomes

On successful completion of the module the student should be able to:1. Review a range of industry data to identify the key causes of poor service delivery within a railway organisation.2. Explain how a culture of continuous improvement assists development of the rail sector.3. Explain the range of products and services required of a high performing railway and how value and increased efficiency can affect rail and how this can be improved upon. 4. Utilise reflection to summarise module related learning.

Teaching / Learning Strategy

This work-based module adopts a blended approach to learning which combines face to face contact, through classroom based tutorials and/or webinars, and online learning via GCU's virtual learning environment, GCU Learn. The teaching and learning strategy encourages an active and self-directed approach to learning. In the context of a work-based ethos, teaching and learning methods use real world and real work scenarios to promote inquiry and problem based learning in a collaborative learning environment. Students will be expected to take an objective stance and use a wide range of evidence to support their arguments, for example academic theories/theoretical perspectives/concepts/techniques/principles/rules and regulations in order to frame and analyse actual work-based problems. Learners will be supported during the module by the module team including module tutors and the IRO Learning and Development team as well as dedicated GCU academic members of staff including Academic Development Tutors (ADT's). Module tutors act as facilitators of learning and assessment and also determine the level and accuracy of knowledge acquisition at key points in the delivery. They also support students to identify relevant work activity that can operate as a source for work-integrated learning and assessment. ADTs provide support for academic writing and the development of study techniques. Both formative and summative assessment strategies will be adopted during the module. Formative assessment is used as a foundation upon which students can build towards their summative work. Formative opportunities will be used to provide developmental feedback to enhance students' learning and academic writing. The summative assessment will enable students to demonstrate their learning in relation to the module learning outcomes in a work-based context.

Indicative Reading

GINN, P. & GOODMAN, R., 2016. Full Steam Ahead - How the Railways made Britain , William Collins GLOVER, J., 2013. Principles of Railway Operations , Ian Allan WOLMAR, C., 2010. Blood, Iron and Gold: How the Railways Transformed the World , Atlantic Books WOLMAR, C., 2009. Fire and Steam: How the Railways Transformed the World , Atlantic Books b7 Other sources of information Rail Magazine, Available at: <https://www.railmagazine.com/> Modern Railways, Available at: <https://modern-railways.keypublishing.com/> Department for Transport: Office for Road and Rail, Available at: <https://orr.gov.uk/about-orr/who-we-work-with/government/department-for-transport> Department of Transport, Tourism and Sport, Available at: <https://www.gov.ie/en/organisation/department-of-transport-tourism-and-sport/> Transport for Wales, Available at: <https://tfw.gov.wales/> Transport Focus, Available at: <https://www.transportfocus.org.uk/> Transport Scotland, Available at: <https://www.transport.gov.scot/> Train Operating Company websites should be accessed to see how Railway Undertaking relate to their customers through, for example, their Passengers' Chart and Disabled Persons Protection Policy

Transferrable Skills

-426b7 Reflection b7 Independent learning b7 Professional behaviours b7 Written communication skills b7 Information retrieval skills: library and internet research skills b7 Problem solving b7 Time management skills b7 Applying theoretical principles to workplace

Module Structure

Activity Total Hours
Seminars (PT) 25.00
Lectures (PT) 7.00
Independent Learning (PT) 128.00
Assessment (PT) 40.00

Assessment Methods

Component Duration Weighting Threshold Description
Course Work 01 n/a 70.00 35% CW1: A written work based assignment not exceeding 2000 wordsWeighting: 70%Addressing LO1, 2 & 3
Course Work 02 n/a 30.00 35% CW2: A learning Log not exceeding 1000 wordsWeighting 30%Addressing LO4