COMMUNICATION AND THE RAILWAY INDUSTRY (LC)

SHE Level 1
SCQF Credit Points 20.00
ECTS Credit Points 10.00
Module Code M1N222045
Module Leader n/a
School School for Work Based Education
Subject SCWBE
Trimesters
  • A (September start)
  • B (January start)
  • C (May start)

Pre-Requisite Knowledge

The learner must be employed in a full-time, part-time or voluntary capacity. This module is intended for students undertaking the BSc Railway Operations Management programme.

Summary of Content

The aim of this module is to provide the necessary knowledge and skills to function effectively as a middle manager or a potential middle manager in the railway industry, where the industry is understood as the train operating companies, Network Rail and associated regulatory bodies.

Syllabus

The following key areas will be considered: - Written communication - Oral communication - Effective dialogue - Effective presentation - Critical analysis

Learning Outcomes

On successful completion of the module the student should be able to:1. Summarise and analyse standard industry documents relevant to rail operations2. Construct complex documents relevant to middle management in rail operations3. Construct a document that requires the use of statistical data and text to win support for a proposal relevant to thestudent's employing organisation.

Teaching / Learning Strategy

It is intended that the programme is delivered through Blackboard, GCU's on-line learning environment. Students will be expected to participate in a range of e-learning activities including individual and group work, and where appropriate self- and peer assessment. Formative assessment will be used to encourage learning and interpersonal skills, and the summative assessments will provide evidence of the development achieved throughout the module. Assessments are designed in order to allow students to integrate the academic knowledge gained on the programme with practical problems they encounter in the workplace.

Indicative Reading

Essential Metcalfe, M. (2006) Reading Critically at University, Sage Peck, J. and Coyle, M. (2005) The Student's Guide to Writing, Second Edition, Palgrave Redman, P. (2005) Good Essay Writing, Open University Press/Sage Recommended Hoult, E. (2006) Learning Support for Mature Students, Sage Jackson, H. (2005) Good Grammar for Students, Sage First ScotRail Performance Information www.firstgroup.com/scotrail/content/aboutus/ourperformance.php <http://www.firstgroup.com/scotrail/content/aboutus/ourperformance.php> First ScotRail news item "Travel Safely with First ScotRail www.firstgroup.com/scotrail/content/home/VIEWnews.php?id=00000000164 <http://www.firstgroup.com/scotrail/content/home/VIEWnews.php?id=00000000164> First Great Western Passenger's Charter Performance Results www.firstgreatwestern.co.uk/content.aspx?id=265 <http://www.firstgreatwestern.co.uk/content.aspx?id=265> Northern Ireland Railways Monitoring Results www.nirailways.co.uk/springmonitor.asp <http://www.nirailways.co.uk/springmonitor.asp> Northern Ireland Railway Monitoring bar charts www.nirailways.co.uk/nirmonitor.fourtable03.asp <http://www.nirailways.co.uk/nirmonitor.fourtable03.asp> Northern Ireland Railways website entry on Whitehead Level Crossing - www.nirailways.co.uk/whiteheadlevelcrossing.asp <http://www.nirailways.co.uk/whiteheadlevelcrossing.asp> Northern Ireland Railways User-Worked Crossing leaflet -www.nirailways.co.uk/resources2007/pdfs/level%20crossing%20booklet%20020408.pdf Network Rail's leaflet on the prevention of bridge strikes - www.networkrail.co.uk/documents/3561_GuideProffessionalOperationalStaff.pdf <http://www.networkrail.co.uk/documents/3561_GuideProffessionalOperationalStaff.pdf> Minutes of Underground Advisory Panel 06.11.07 www.tfl.gov.uk/assets/downloads/2_minutes_of_the_meeting_held_on_06-11-2007.pdf <http://www.tfl.gov.uk/assets/downloads/2_minutes_of_the_meeting_held_on_06-11-2007.pdf> Report for GMPTA Transport Network Committee 27.03.08 www.gmpta.gov.uk/uploads/agendas/3/119/Reports/Item%2008%20Rail%20Service%Quality%20(27%20March%202008).pdf <http://www.gmpta.gov.uk/uploads/agendas/3/119/Reports/Item%2008%20Rail%20Service%Quality%20(27%20March%202008).pdf> Report for SPT 27.05.08 www.spt.co.uk/documents/rtp130608_agenda10.pdf <http://www.spt.co.uk/documents/rtp130608_agenda10.pdf> Summary of report into Pomona derailment 17.01.07 - www.raib.gov.uk//publications/investigation_reports/reports_2008/report092008.cfm <http://www.raib.gov.uk//publications/investigation_reports/reports_2008/report092008.cfm> -284 Summary of report into Cromore derailment 14.04.07 - www.raib.gov.uk/cms_resources/071128_R422007_Cromore.pdf

Transferrable Skills

- Critical thinking and problem solving cognitive/intellectual skills. - Research skills: library and internet research skills. - Communication skills: discussion and report writing skills. - Acquire/improve knowledge of e-learning opportunities.

Module Structure

Activity Total Hours
Assessment (PT) 40.00
Directed Learning 40.00
Independent Learning (PT) 80.00
On-line learning 40.00

Assessment Methods

Component Duration Weighting Threshold Description
Coursework 1 n/a 100.00 40% The assessments are work based and negotiated between the Institution of Railway Operators, the University of Johannesburg and Glasgow Caledonian University.