RISK AND CRISIS MANAGEMENT

SHE Level 5
SCQF Credit Points 20.00
ECTS Credit Points 10.00
Module Code MMN324037
Module Leader Claire MacRae
School Glasgow School for Business and Society
Subject Risk
Trimester
  • A (September start)

Summary of Content

This module will examine the relationship between risk management and crisis management as a planned response to an adverse event within an organisation. It will provide students with an understanding of current risk management strategy and operations and the role this plays in overall organisational resilience. This module also examine in detail the implementation of crisis management strategies both before and after a crisis event occurs in order to mitigate or soften its impact or prevent it occurring in the first place.

Syllabus

-2724 The historical development of Risk and Risk Management Strategies for Risk Management within Organisations -360-2724 Management of organisational culture and risk The Role of Risk in Crisis Management -2724 Emerging Trends in Crisis Management Organisational Crises and their source - Case Studies A Framework for Crisis Management Strategies for Crisis Management within an Organisation The Role of Organisational Learning in Crisis Management Ethics and Crisis Management Case studies will be used throughout the syllabus to illustrate the use of risk and crisis management in different industry sectors.

Learning Outcomes

On successful completion of this module, the student should be able to:" Critically examine the role of risk management within organisations;" Show an understanding of contemporary risk management strategies utilised by organisations;" Discuss the drivers of risk management and the categories of risks encountered by organisations;" Analyse how organisations manage risks within a risk framework and organisational culture;" Critically discuss the role of culture, people, risk and ethics within the context of crisis management in organisations; " Demonstrate a critical awareness of the emerging trends in crisis management encountered by organisations " Demonstrate an awareness of the key elements in advancing crisis management strategies and frameworks;" Show an understanding of mitigation techniques in the form organisational learning; and" Contribute to the discussion of risk and crisis management within organisations based on case study analysis.

Teaching / Learning Strategy

The programme is focused on the development of both theoretical and practical business skills, and aims to engage students in analysis, research and discussion of contemporary, real life issues. The teaching and learning strategy aims to embed these attributes. All of the modules will be delivered on a campus-based and distance learning mode. For campus-based students, face to face contact involves three hours of class contact per week: normally 2 lectures and 1 seminar. Lectures will be used to highlight the key issues in a specific topic and point the way towards relevant journal articles and other appropriate literature. Students will be then expected to prepare for following week's lectures on each topic by engaging in literature searches, undertaking relevant reading and preparing responses to questions. The lectures will adopt a variety of teaching styles including seminar style contributions such as group discussion to enhance intellectual, critical and analytical skills. For more applied topics, students will be required to attempt relevant problem or scenario based questions prior to the lectures taking place, providing the basis for deepening professional skills, knowledge and understanding. Module classes are conducted in workshop format providing a mix of tutor led, student led and group learning. Practicals will also complement the face to face delivery of the module through such activities as specialist speakers and site visits related to project management. Distance learning teaching utilises paper-based learning materials with tutor support and Web-access to library resources. As part of the GSBS strategy of increasing the use of blended learning, for both campus and distance learning students, different blended learning mechanisms, such as Padlet and GCU's SMILE and SMIRK will be utilised .

Indicative Reading

Core Text: Crandall, W, Parnell, J & Spillan, J (2014) Crisis Management: Leading in the New Strategy Landscape 2 nd Ed. London: Sage Additional Reading: Fink, S., (2002), Crisis Management Planning for the Inevitable , Lincoln: Universe Inc Coombs, T (2014) Applied Communication and Crisis Management Cases and Exercises London: Sage Harvard Business Review on Crisis Management (The Harvard Business Review Paperback Series ), (2000) Boston: Harvard Business School Press Laye, J., 2002, Avoiding Disaster How to Keep Your Business Going When Catastrophe Strikes , Hoboken: John Wiley & Sons Inc Mitroff, I.I. & Anagnos, G., 2000, Managing Crises Before They Happen What Every Executive and Manager Needs to Know About Crisis Management , New York: AMACOM Regester, M. & Larkin, J., 2002 , Risk Issues and Crisis Management A Casebook of Best Practice , London: Kogan Page Limited Seymour, M. & Moore, S., 2000, Effective Crisis Management Worldwide Principles and Practice , London: Continuum Smith, D & Elliot, D., (2006) Key Readings in Crisis Management , London: Routledge -2724 -2724 Journals (Available Electronically): Journal of Risk and Uncertainty Journal of Risk Research Risk Analysis: An International Journal Risk, Decision and Policy Strategic Risk Disasters (The Journal of Disaster Studies and Management) Disaster Prevention and Management Journal of Organizational Culture, Communication and Conflict Journal of Management Learning The Learning Organization

Transferrable Skills

In addition to the attainment of the learning outcomes students will develop personal transferable skills in self-management, report writing, case study analysis, essay writing, problem solving and critical thinking.

Module Structure

Activity Total Hours
Seminars (FT) 12.00
Independent Learning (FT) 100.00
Assessment (FT) 56.00
Lectures (FT) 24.00
Practicals (FT) 8.00

Assessment Methods

Component Duration Weighting Threshold Description
Course Work 01 n/a 50.00 45% Essay 2000 words
Course Work 02 n/a 50.00 45% Report 2000 words