There are many ways to contact our VISA Team, please see below for options available. You can also browse our website whilst you await a reply where you may find the answer to your question. 

Email responses from the VISA Team are currently taking 5 working days. For urgent enquiries, please call us or book a Drop in slot to speak with an Advisor. Alternatively, please mark your email as Urgent and we will aim to prioritise your request where possible. Thank you for your patience.

Visa Drop-In Sessions

The VISA Team are currently running remote Drop-in sessions for students twice per week. These take place at the following dates/times:

  • Mondays 10am-12pm
  • Thursdays 2pm – 4pm
Book a drop in session to speak to one of our advisors Drop-ins are for quick questions and advice; students will receive a 10 – 15 minute slot with a VISA Advisor via video call, telephone, or web-chat, followed with an email summing up the advice given.

Note: If you are contacting us to request advice on behalf of someone else, written permission from the individual must be emailed in advance to, providing your full name, and authorisation that we liaise with you in relation to their enquiry. Where possible, applicants/students are advised to contact the team directly.


If you have not yet received advice from a VISA Advisor regarding your query, please request a Drop-in slot firstly by completing the online form

Longer appointments are booked directly with the VISA Team for providing initial advice for in-country visa extensions, submissions, or if your enquiry is complex. As such, please let your Advisor know if you feel you require an appointment and this will be arranged between you and your VISA Advisor as required. Appointments can be scheduled via phone call, video call, or web-chat. We are also available to assist you via email.

During the on-going and developing Coronavirus (COVID-19) situation, the VISA Team is still here to support all current and prospective international students with visa-related enquiries. 

If you have already met with an Advisor and require more information, you may request a further Drop-in slot, or send an email to with the details.

Meet the team

Peter Yetton - Head of Visa Immigration Support and Advice (VISA) & Assistant Academic Registrar (UKVI Compliance)   Phone: +44 (0)141 273 1026 Mobile: +44 (0)7891 818 313

Frances McNally - Senior Registry Officer (UKVI Compliance) & VISA Support Manager Phone: +44 (0)141 273 1216 ‌ 

Tasho Rachev - GCU London Campus Adviser and Team Leader Phone: +44 (0)141 273 1829

Janet Pierotti - VISA Advisor Phone: +44 (0)141 331 3243

Richard Dineen - VISA Advisor Phone: +44 (0)141 273 1686

Helen Howie - VISA Advisor Phone: +44 (0)141 331 3430

Gillian MacKenzie - UKVI Compliance Officer Phone: +44 (0)141 331 8955

Paula Nugent - VISA Assistant Phone: +44 (0)141 273 1017

Social media

Please follow the VISA Team on InstagramTwitter  Facebook and LinkedIn to keep updated with the latest news from the team.

GCU London students

If you are studying at GCU London, you can contact our GCU London advice team directly on:

  • Phone: +44 (0)141 273 1829
  • Student Advisor (Visa Immigration Support and Advice (VISA) Team) | GCU London - Tasho Rachev
Staff enquiries

If you are a member of staff and have a visa related enquiry please contact the VISA Team or contact a VISA Staff member directly via the details available in our Meet the Team section. Staff are also currently reachable via Microsoft Teams 365.  

Comments and feedback

If you would like to share your comments, suggestions or feedback for the VISA Team, please email the VISA Team at any time. We regularly review the service provision for students, families and staff and welcome your comments for improvement.