All support requests are recorded and issued a unique call reference number.
The IT Helpdesk staff will endeavour to resolve all support requests at first contact. If your request cannot be resolved it is escalated to the appropriate support team for investigation. You will receive an automatic email with your request or incident reference number to confirm the status of the job logged.
You will also receive a closure email once your request/incident has been processed and completed.
For a call progress check, you can contact IT Helpdesk on telephone number 0141 273 1234, ext.1234 or send an email from your call logged on My Service. On My Service under My Requests or My Incidents select the reference number and click on add a note or attachment to update your call and click OK.