All official University correspondence is sent to your @caledonian.ac.uk email address, not to a personal email address. Please ensure that you are checking the correct email account.
Further reasons for not receiving emails include:
- Your email address hasn't been setup correctly
- You're not enrolled on the correct GCULearn modules
Your email address hasn't been setup correctly
If you've never accessed your @caledonian.ac.uk email account it may not be active yet. You'll find information on logging into your email account here, though you may need to follow Microsoft's setup prompts.
Once you've logged in , try sending yourself an email from either your @caledonian.ac.uk email address or from a personal email address.
If you receive any error messages when trying to send/receive emails please send full details to the IT Helpdesk.
You can't receive emails via GCULearn
Some lecturers choose to email all their students via GCULearn in bulk. If you are not receiving class emails, firstly, please check that lecturer is in fact emailing the class as not all lecturers use this facility.
Next, you need to check that you're enrolled on the correct GCULearn module. You can do this by logging into GCULearn and checking your courses. If one or more of your modules aren't listed please contact your lecturer or School Office in the first instance. (Your School is responsible for ensuring you are attacehd to the correct GCULearn modules).
If you still can't receive emails after checking the above, please get in touch with the IT Helpdesk.