Student Funding Team - Sample Week Service Standards
The Student Funding team have set service standards and we endeavour to meet this at all times. The team will review sample weeks to ensure we are adhering to these standards. Please see below for information on our most recent sample week review.
Week Commencing – 25th November 2019
Student Funding Appointment |
We will aim for a student to be seen within two weeks |
Date |
Sample |
Comments |
25/11/19
|
Spot check carried out on eight appointments which we requested within the sample week
|
5 students waited 1 week 3 students waited 2 weeks
|
Email enquiry to the Student Funding Team inbox |
We will supply an initial response to emails within 3 working days |
Email enquiry to Scholarship inbox |
We will supply an initial response to emails within 5 working days |
Email enquiry to US Federal Loans inbox |
We will supply an initial response to emails within 5 working days |
Date w/c |
Sample Inbox |
Comments |
25/11/19 |
Student Funding |
All emails responded to within timescales |
25/11/19 |
Scholarships |
96% of emails responded to within timescales |
25/11/19 |
US Federal Aid |
96% of emails responded to within timescales |