Contact us

Please ensure you direct your enquiry to the relevant team.

Finance and tuition fee questions

The student finance team at GCU are here to give you information, support and advice about payment plans, tuition fees and outstanding debt.

If you have any concerns or are experiencing financial difficulty which might affect your ability to pay fees, please don’t hesitate - get in touch with us.

Make an appointment

Schedule time to speak with one of our advisors by video call using Microsoft Teams

  • via our appointment booking system. Please login using your username and password and make sure you provide your @caledonian email address
  • or by telephone on +44 141 331 8195.

Drop-in

In light of the recent Scottish Government guidelines, Finance will not be offering a drop-in Service on campus and instead will replace this with online appointments only between 11am-1pm. Please book an appointment via our online booking system where you can speak with one of our advisors. We will provide an update on when our face-to-face drop in service on campus will resume in due time.

Pay online

You can make an online payment, which is the easiest, securest and most convenient way to pay for your fees. 

Contact us

The team can be contacted by email at arstudent@gcu.ac.uk or by telephone on +44 141 331 8195, Monday - Friday  09:00 - 17:00

Funding questions

The student funding team at GCU are here to give you information and support on the funding that you are entitled to. Our drop-in and appointment based services offer practical advice and guidance on scholarships and funding options that may be available to students at Glasgow Caledonian University. If you are experiencing financial difficulty, come and talk to us.

Drop in

Unfortunately due to the current circumstances we are not offering a Drop in service on campus. This service will run again when safe to do so. 

Email and phone

You can email the Funding team at funding@gcu.ac.uk or call us on +44 141 273 1376. 

Book an appointment

Via our online appointment booking system. Please note that currently appointments will be by telephone or video using Microsoft teams. Please login using your username and password and make sure you provide your @caledonian email address

Write to us

As we are currently working off campus, the best way to contact us is by email.

Student Funding Team Sample Week Check

Student Funding Team - Sample Week Service Standards

The Student Funding team have set service standards and we endeavour to meet this at all times. The team will review sample weeks to ensure we are adhering to these standards. Please see below for information on our most recent sample week review.

Week Commencing – 25th November 2019

Student Funding Appointment  

We will aim for a student to be seen within two weeks

 

Date

Sample

Comments

25/11/19

 

 

Spot check carried out on eight appointments which we requested within the sample week

 

5 students waited 1 week

3 students waited 2 weeks 

 

 

 

 

 

Email enquiry to the Student Funding Team inbox  

We will supply an initial response to emails within 3 working days

Email enquiry to Scholarship inbox  

We will supply an initial response to emails within 5 working days

Email enquiry to US Federal Loans inbox

We will supply an initial response to emails within 5 working days

 

Date w/c

Sample Inbox

Comments

25/11/19

Student Funding

All emails responded to within timescales 

25/11/19

Scholarships

96% of emails responded to within timescales 

25/11/19

US Federal Aid  

96% of emails responded to within timescales