Troubleshooting VPN problems

 

If you encounter any VPN errors which are not detailed here, please contact the IT Helpdesk with full details of the error(s) you are experiencing.

You can install Cisco Any Connect VPN Client from  https://servicedesk.gcal.ac.uk/vpn/

Login as Caledonian\username and domain password.

 

Domain name resolution error 

On installing the Cisco AnyConnect client, you may get the message below saying there has been an unsuccessful domain name resolution.

‌If you see this, please enter https://vpn.gcu.ac.uk in the connection box as below and click ‘connect’.

two

When prompted, enter your domain credentials.

three

 

No hostname exists for this connection entry. Unable to make VPN connection error

  • Problem; your VPN connection profile is corrupt
  • Solution; re-install the GCAL PCF connection file. The PCF connection file is available to download from here https://servicedesk.gcal.ac.uk/vpn. Follow the instructions to import the PCF file into your VPN client.

 

 Secure VPN Connection terminated locally by the Client. Reason 403. Unable to contact the security gateway error

Problem:  You might not have an active Internet connection, or you've not been granted VPN access

 

Solution:

  •       Log a VPN access request
  •       Wait for the confirmation and instructions from Information Services
  •       When you've been granted VPN access, you will need to check/troubleshoot your Internet connection at home

 

 Unable to log into VPN client error

Solutions:

  • Check you are using the correct login details. You should be using your domain log in details. If you are unsure of your domain login details, check here for information
  • Have you been granted VPN access? If not, please complete the VPN access request form and await further instructions from Information Services