FAQs

Can I print to any device on campus?

Yes, you can print to any device on campus. When you send a document to print, the document is held securely on the print server, until the point you request the document be printed by presenting your card to the printer Smartcard reader.

How do I connect to the new print devices?

When you select to print your document from your computer or device, the new print addresses GCU-Mono-Staff and GCU-Colour-Staff, will automatically appear as print options on your screen.

How will I know if my staff ID card will work with the new devices?

We recommend that you use your staff ID cards to use the new printers. If your staff card does not feature the current GCU logo it is likely it will not work with the printer.

Where can I get a new staff card?

If you have an old staff card (which features the old GCU logo) you should make arrangements to visit the Campus Life desk (1st floor of the George Moore building) to get a new card.

Do I have to use my staff ID card?

We recommend that you use your staff ID card to use the new printers however it is not mandatory that you do so. Instead, you can request a print card from your local print contact, or you can use the printers by manually entering your network ID and password. 

How can I print in the meantime?

‌You will be able to use the printers by manually entering your network ID and password.

You can request a temporary print card from the contact listed on the poster alongside each printer. See Print Device Contacts List

You can also contact the IT help desk ithelp@gcu.ac.uk who can assist you with temporary print cards.

Can I print if I am not a member of staff?

Non-staff members will be able to use the printers by manually entering their network ID and password, or by requesting a print card from their local print contact.

Will the new print devices be set as default printers?

No the new print devices will not be set as default printers. Some areas have their own local printers which are their default printers. You can change the default printer at any time.

Can I print automatically to colour?

The default setting for all print outs is black and white but you can select to print in colour instead by selecting the GCU-Colour-Staff print queue.

Do all the new print devices have the option to print in colour?

‌No, around 94% of the staff printers enable colour printing. In addition all student open access areas have colour devices. If you need a document printed in colour, you should collect your print out from one of the colour devices.

We provide a full list of colour and mono devices on the Print Device Replacement Schedule

Is there an expiry for print jobs?

If you do not collect your print out within 24 hours, it will automatically be deleted from the queue.

What do I do with print cartridges from the old printers?

Our previous supplier Canon will collect old print cartridges at the same time as they remove the old printers. This will be within the first two weeks of April.

Where can I get new print cartridges?

Information Services will keep a supply of print cartridges on campus. You can collect them by contacting Information Services Office: isoffice@gcu.ac.uk

Contact telephone number: (0141) 2731050

Who is responsible for replacing toner?

The contact listed on the poster alongside each printer will be responsible for obtaining and changing toner.

My new printer doesn’t have the same finishing options as the old one. Why not?

Each printer should have at least the same finishing options as the previous. Following the deployment of the printers by the end of March 2016, Information Services will be in touch with each area to determine whether the new print device meets needs.

Can we change the model of the printer we have?

Following the deployment of the printers by the end of March 2016, Information Services will be in touch with each area to determine whether the new print device meets needs.

When will my old printer be removed?

The old Canon devices will be removed within the first two weeks of April 2016.

What if my print device breaks down?

If your print device breaks down you should contact the local contact listed on the poster beside the printer or the IT Service Desk and they will log the fault with Konica-Minolta.

Where is the link to the Konica training?

Online training for each of the two new devices (Konica-Minolta MFD models) is available here:

Bizhub C454e

Bizhub 4050