Resetting a forgotten password

Resetting a forgotten password

You can reset a forgotten domain password via the following options:

  • Call the IT Helpdesk and verify your security word
  • Visit the Library Desk with your Staff ID card
  • Log into My Caledonian, click the ‘Password Reset’ tab and follow the instructions to reset and reveal your domain password
  • Your Head of Department can email ithelp@gcu.ac.uk requesting a password reset on your behalf
  • If you are an Authorised Guest you can email ithelp@gcu.ac.uk from your personal registered email address requesting a new password.  Remember to include your AG username when emailing.