Set your security word

Within My Caledonain you can create a security word that allows IT Helpdesk staff to challenge and verify your identity over the phone.  This allows the IT Helpdesk staff to process secure account enquiries, including password resets, when requested by phone.

To set your security word:

  1. Log into My Caledonian, http://my.caledonian.ac.uk
  2. Click the Me(Staff) tab
  3. Click the 'Set my security word' link
  4. Select a suitable security question and enter your answer
  5. Click Submit to confirm your security word.

When you call the IT Helpdesk (x1234 or 0141 273 1234 from off campus) you'll be asked to verify certain letters of your security word.

If you cannot remember your security word, follow the instructions above to update it.