Information Services Helpdesk

IS Service Desk

For the Self-Service Portal, please visit the GCU Service Now portal
For email support please contact ithelp@gcu.ac.uk
For phone support please call 0141 273 1234.

If you have any issues with My Service, you can email the helpdesk at IThelp@gcu.ac.uk.

For urgent requests or incidents, please raise them first using the GCU Service Now portal and then call 0141 273 1234, quoting your call or request number as a reference.

The Service Desk's regular opening times are Monday to Friday 8:30am - 5:00pm.

IS Service Desk out of hours

The service desk is expanding its ability to take calls outside normal operating hours (Mon-Fri 0830-1700) by using the managed service provider Norman.

The service desk phone number remains the same: 0141 273 1234.

Norman will also provide a chat service which will be implemented on all IT GCU webpages over the coming weeks.

Feedback

If you have any comments or suggestions about any aspects of our service, please contact us using our feedback form.