• FAQs
 
 

FAQs

Registration


I haven’t received my joining instructions yet, what should I do?

We send your joining instructions after you accept your unconditional offer.  This will include your username and password to login to Student Portal.  If your course starts in Trimester A we will send your joining instructions in the first few weeks of August.  If you don't receive them by the end of August, come to the Campus Life Desk on first floor of the George Moore building. 

If you can't come on campus email joininginstructions@gcu.ac.uk.  Give us your student ID number in the email.  If you don't have it make sure you give your full name and your course. 

If you are starting in Trimester B we send joining instructions from the start of December.  If you don't receive them 2 weeks before the start of your course email joininginstructions@gcu.ac.uk.  Give us your student ID number in the email. If you don't have it make sure you give your full name and your course. 

 

 

I can't register online because I don't have internet access from home. What do I do?

You can come on campus and access the internet in the Library.  If you need help with registration come to the Campus Life Desk on first floor of the George Moore building. 

Your local library may offer free internet access. 

My password isn't working.

I’m receiving a ‘Content was blocked because it was not signed by a valid security certificate’ message, what should I do?

Click to accept blocked content and you should be able to proceed with your registration.

My registration is blocked as I have outstanding debts, what should I do?

You need to pay the debt in full before you can register. Contact the Finance Office on 0141 331 8195 or email arstudent@gcu.ac.uk for help.   You can find further information on our Debts to the University and How to Pay Your Tuition Fees pages.

I'm a continuing student but there is nothing for me to register on

If you studied here last year, sometimes we need to update your record to make registration available.  In these cases you’ll need to register through the new student link. 

Check the "Click here to register as a new student link" to see if your programme is there. If so please proceed with your registration.  

If it isn’t, please email us at registration@gcu.ac.uk and we’ll look at your record.  Please give us your full name, course and student ID number or username. 

If you're returning from time-out please confirm with your Programme Administrator that they've informed Student Records of your return to study. Once they do it make take us a few days to update your record to let you register.

My name or date of birth is wrong on my student record

Email studentrecords@gcu.ac.uk to let us know. You'll need to attach scanned copies of the documents listed below. Make sure you include a note of your student ID number, name and the details that are wrong. Alternatively go to the Campus Life Desk on the first floor of the George Moore building and we will change your details.

You'll need to bring the documents and your student ID card.

If you change your name, please provide your marriage certificate, divorce papers, passport, birth certificate or driving licence showing your new name.

If we have your date of birth wrong, please provide your birth certificate, passport or driving licence.

My gender is wrong on my student record

Email studentrecords@gcu.ac.uk to let us know. Make sure you include a note of your name, student ID number and the details that are wrong. Alternatively, go to the Campus Life Desk on the first floor of the George Moore building and we will change your details. You'll need to bring your student ID card with you.

My nationality is wrong, what should I do?

If your nationality is incorrect please contact the appropriate Admissions Office, with proof of your nationality. For Undergraduate programmes please email undergraduate@gcu.ac.uk for Postgraduate programme please email postgraduate@gcu.ac.uk.  You can continue to complete registration.

I can't find my job title in Other Details, what should I do?

Please be broad in your job classification and find the option that matches as close as possible.

I am an undergraduate Scottish student. Why am I being charged tuition fees?

Tuition fees need to be paid to the university.  However some students are eligible for tuition fee support.  If you are a Scottish student on a full time undergraduate course you should apply to SAAS for tuition fees.  When you register, tell us that SAAS are paying your tuition fees.  

I've applied for SAAS funding but haven't received confirmation yet. What should I select in Fee Payment Details?

If you've already applied for SAAS funding please select My sponsor, SAAS or SLC will pay all or part of my fees then SAAS will pay some/all of my fees. Please enter your SAAS Reference Number/Student Support Number if you know it (you can leave this blank if you do not know it) and the Amount Paid. If you haven't received confirmation of fees yet please enter full course fee.

I'm receiving SAAS funding but am going on placement. How do I get my letter scanned?

As long as you’ve confirmed your placement to SAAS you don’t need to bring your SAAS letter along for scanning.

I’m receiving SAAS or SLC funding, what should I do with my award letter?

  • If you did not receive a loan last year, but will this year, you must bring your student ID card and award letter or SLC Payment Schedule Letter to the Centre for Executive Education to be scanned from 5 to 16 September.
  • From 19 September take your letter and card to the Campus Life Desk, first floor George Moore building.
  • If you received a Student Loan for your course at GCU in 2015/16 , you do not need to bring your award letter or Student Loans Company payment schedule letter to us to be scanned.
  • If we have your details from scanning your letter for payment last year and have a valid registration for 2016/17, we will confirm your attendance to the Student Loans Company when you start back.
  • Loan instalments are made directly into your bank account on the date in your payment schedule letter.
  • If you need to get your letter scanned, your loan instalment will be paid directly into your bank account normally 3 working days after your letter is scanned, but no earlier than the date in your payment schedule letter.

 

My fees are incorrect

The fee on your registration page is for the full programme.  If you are a part-time student the fee shown is an average for your course. Your fee may be different depending on how many modules you take. Our Finance Office will calculate your fee after you have registered. 

For further information please visit our Repeating Outstanding Modules or Tuition Fees - Part-Time Students.

If you’re an International student any deposit you paid, scholarship or other reduction will not be reflected in your registration fees.  For more information on please see our International Tuition Fees page.

My fees are £0.01. Is this correct?

Yes, it is correct.  If the fee is £0.01p our Finance Office have a special arrangement to invoice for your course.  You should select 'I will pay all the fees myself' if this fee is against your course. 

I'm receiving a Part-Time Fee Grant, how do I enter this in the Fee Payment Details stage?

If you've already applied for funding please select My sponsor, SAAS or SLC will pay all or part of my fees then [+] Add a Payer then Sponsor is paying all or part of my fees. Please enter the amount into the Amount Paid field and enter 'PT Fee Grant SAAS' in the Sponsor Name Search.

For more information, please visit our Part Time Fee Grant page. If you have any questions, email loans.grants@gcu.ac.uk.

I've already paid my fees, what should I enter?

You should enter how your fees were paid. After you've completed your registration the Finance Office will amend your record accordingly.

My fees are being paid by 2 different sponsors, how should I enter this?

You would enter your first sponsor details with the agreed amount or percentage. You'll then need to [+] Add a Payer again and enter the second sponsors details. If this doesn't make up 100% of your fees the rest will be portioned to you.

I don't have a Sponsor Purchase Order Number, what should I do?

If you don't have a Sponsor Purchase Order Number please enter all other sponsorship details and proceed. 

My fees are being paid by a family member, what should I enter?

You should enter I will pay all fees myself for all courses.

What do I do if I receive funding for my course fees at a later date?

If you receive a SAAS/SLC schedule letter please bring it to the Campus Life Desk (George Moore Level 1). Also send a copy of your award letter to the Finance Office.

If you are sponsored by your employer, foreign government, or other company please send a copy of this confirmation to Finance Office

What do I do if my sponsor has changed since last year?

Enter your new sponsor details in the fees section. Select 'My sponsor will pay my fees' then 'Save Fees Information'. The sponsor screen will appear. Enter the new details.

The Finance Office will write to your new sponsor to confirm invoicing details. You should send a copy of sponsorship confirmation to our Finance Office.  

I am a member of staff. Who will pay my fees?

If your school or department have confirmed that they will pay your Tuition Fees, select My Sponsor/Employer will pay some/all of my fees then enter 'GCU Funded' as your sponsor.

I’m an Inward Exchange Student. What should I enter in Fee Payment Details?

You should select 'I will pay all the fees myself'. The Finance Office will then amend your record to show no fees due to be paid.

I’m am studying on an INTO course. What should I enter in Fee Payment Details?

You should select 'I will pay all the fees myself'.

What is the photograph for?

We put your photograph on your student record. It will also appear on your student ID card. It is important that we receive it as early as possible. Find out about how you can send the photograph to us.

When will I receive my student ID card?

After you register online you can collect your card from 13 to 21 September 2017 from the Centre for Executive Education (follow the signs for registration and student cards). 

After 21 September you can collect your card from the Campus Life Desk on first floor of George Moore building.

Normally you can collect your card from 2 weeks before the start of your course. 

If you are a UK or EU student, we will need to check approved photo ID before you receive your student ID card. This will normally be your passport, UK driver’s licence or EU national identity card.

If you are an international student, we will need to check and copy your passport and visa before we give you your card to meet our sponsor requirements for the Home Office. You must also give us your local address including postcode and telephone numbers.

For distance learning and some part time courses, we will post your card.  Your joining instruction email will tell you if your card will be posted.

I can't access GCULearn

You won't be able to access any university systems until you've completed your registration.  GCULearn access is setup 24-48 hours after you complete your online registration.  Use your domain credentials (the same as you used to log in to registration) to log into GCULearn and access your programme modules. 

Visit the GCULearn Information page for more information.