PACE – delivering excellence, growing our university

PACE (People Achieving through Collaborative Excellence) is a significant operational intervention which involves everyone.
The broad aim is to review university processes for the benefit of students, stakeholders and employees, removing system inefficiencies and bureaucracy and developing a culture of continuous improvement.
PACE:
Uses well recognised process improvement tools and techniques to –
identify processes for improvement
measure and analyse the existing process
make improvements and then control the improved process going forward
It equips staff with the capability to consider and review current processes and improve or develop new processes, which are fit for purpose.
Projects include colleagues at all levels working together – as agents of change, rather than the subjects of change. Success relies on involving those who are knowledgeable about the process and making it work on a day to day basis..By including experts in defining the issue, analysing and defining the solution, there is engagement through implementation and future review.
Helps to reduce workload demands on staff and direct efforts to value adding, rewarding and strategically significant activity, making better use of university resources and delivering a better experience for our students.

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Do you sometimes wonder ‘Why am I writing the same information in several places?’ or say to yourself and colleagues ‘If I did this work in this way it would be much quicker and easier’ or do you find yourself thinking ‘This is a really cumbersome and bureaucratic way of doing things’.  

Well, the reason could be that the processes you are working with could do with an update. Processes are essential to ensure that work is done in a particular order with input from the right people at the right time and to produce outputs which add value to the customer.

Often our processes work well however circumstances change, for example new rules and regulations come into place, departments and teams restructure, customer expectations change or advances are made in technology. These drivers mean that processes, which served us well in the past, are no longer sufficient or could work even better.  So periodically, we need to review how we do things to look for opportunities to improve to keep us ahead in our competitive market.

University Secretary and Vice-Principal Governance Jan Hulme, who is champion for PACE, believes that this is a game changing part of the People Strategy, currently under development with university staff.  She said: “It’s important not to view PACE as simply another programme or initiative.  Nor can it just be senior management led.  Rather, it’s about people taking time out to work together. It’s about recognising that the greatest change will come by people having a shared understanding of the overall purpose of a process and then using their expertise and their local, operational knowledge to design improvements to benefit each other and the University as a whole.”

PACE (People Achieving through Collaborative Excellence) aims to review university processes for the benefit of students, staff and other stakeholders.  By removing inefficiencies and bureaucracy and developing a culture of continuous improvement PACE will help to -

  • reduce workload demands on staff
  • direct efforts to value adding, rewarding and strategically significant activity
  • make better use of university resources and delivering a better experience for our students and other stakeholders

PACE uses a five step continuous improvement cycle:

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..to improve the process from definition through to implementation, review and further improvement.

In this website you will find information about how PACE works, PACE resources, tools and techniques, PACE projects and, most importantly, how you can get involved. 

We are building our PACE web content so we welcome your input and feedback. 

Look back soon for more about PACE, your improvement projects and support resources.