Getting help

There are few different ways to get help with the University's IT systems. 

 

IT Helpdesk

The IT Helpdesk provides IT help:

My Service is a new Self Service area which allows you to raise and log an IT issue as well as view the status of open logs and requests. 

  • by telephone for urgent requests

All Information Services computer labs have phones. These are mounted beside red boards and will put you straight through to the IT Helpdesk. Saltire Centre IT phones are located in the printer pods on each level. Please have your username ready and note any error messages encountered. They can also be contacted externally on 0141 273 1234

On these webpages, you can find a lot of useful information ralating to the IT systems in the University.

  • by email

The IT Helpdesk can be contacted at ithelp@gcu.ac.uk. Please include your username and Student ID (matriculation number) in all correspondence.

Learning Development Centre

Within each School there is a Learning Development Centre (LDC) with staff trained to provide academic support. One member of the LDC will have a specialist role in providing ICT Support. They can be contacted as follows:

  • Glasgow School for Business and Society

Margaret Brown

Room: W511a
Phone: 0141 331 3300
Email: ldcgsbs@gcu.ac.uk

  • School of Health and Life Science

Dr Lina Petrakieva

Room: A107
Phone: 0141 331 3456
Email: LDC_HLS@gcu.ac.uk

  • School of Engineering and Built Environment

David McArthur

Room: M534
Phone: 0141 273 1230
Email: askLDC@gcu.ac.uk

The Campus Life Desk

The Campus Life Desk on the first floor in George Moore building is there to help and act as your first point of contact for student enquiries. The team work closely with staff from each professional support service and are able to direct you to the relevant service if required.