You will find the answers to common questions about DRM Lite below. Should you have any other query, please email us at ill@gcu.ac.uk.

What is DRM Lite delivery?

DRM Lite is the electronic delivery method the British Library uses to supply journal articles, book chapters or conference papers. Items are sent via an email link and are locked to you as an individual which means that they can be viewed on any machine or device with internet access.

Do I need any special software?

You will need Adobe Reader version 10 or above. If your web browser has a built in PDF viewer, you may wish to temporarily disable it to allow the item to open directly into Adobe Reader. When you receive your first item from British Library you will need to register for a British Library On Demand login and password (this is a one-off process taking only a few minutes, see our guide for instructions).This password will be used to open all your subsequent items.

Can I use any other viewers to view the item?

No, DRM Lite only works with Adobe Reader 10 or above.

How do I request an electronic item?

Electronic delivery is the default delivery method where possible so you do not need to do anything additional.The majority of journal articles and book chapters requested as an inter-library loan are supplied by the British Library, so they will be supplied via DRM Lite. Items supplied by other libraries will be sent electronically as a PDF email attachment.

How do I request a paper copy of the item?

Where an electronic copy is available, this will be provided. A paper copy of the item may be provided where an electronic copy is not available. When you have downloaded the item, you can print it once.

How do I open the item?

The British Library will send you an email from noreply@bldss.bl.uk with a link to the item. This link will take you to a web page where you can register for British Library On Demand (if you have not already done so). Once you have a login, click on the link, enter your On Demand username and click on ‘Download your document’. Enter your On Demand login and password; this will open the item in Adobe Reader.

How do I disable the PDF viewer in my browser?

If your browser has a built in PDF viewer, disabling it will allow you to open your item directly in Adobe Reader. We give instructions on the Troubleshooting page.

How do I save the item?

The item is not saved automatically. Once you have opened the item, click the file menu and select ‘save as’, choose a location, enter a file name and click ‘save’. Once saved you can move the file to different devices, but you will need to enter your On Demand login details each time you view it.

Can I view the item without internet access?

No. If you know you are going to need to read the item but will not have internet access, then you should print it in advance.

For how long can I use the item?

Once you have saved the item, you will have access to it for up to 3 years from the date of supply, after which you will be locked out of the item permanently. If files are not saved, access from the download link will expire after 30 days.

Can I print the item?

Yes, you can print the item once.

Can I make photocopies of the printed version of an item?

No, to comply with copyright law, you are not permitted to make further copies.

Can I share my item with someone else?

No, the item is supplied for your personal use only. It is not to be shared in groups or used for teaching purposes. Staff wishing to use documents for teaching must request a copyright fee paid copy. Visit our scanning page for details.

Can I make changes to the item?

No, you must not cut and paste the text or alter it in any other way. You must not convert the file into any other format.

Can I download a document to a memory stick?

Yes, you may download a document to a memory stick.

Can I forward my document to another email address?

Once the item has been downloaded, only that On Demand user may connect to it. However, prior to that, download links may be forwarded to another email address as the document is not already associated with an On Demand user.

Does the change to DRM Lite affect items that I've already received from the British Library?

Items provided through Digital Editions will still be available; however, they will not be accessible through DRM Lite.

What should I do if I forget my username or password for British Library On Demand?

If you forget your username or password, request that a reminder be sent to your registered email address from the login link on the On Demand home page.

What should I do if I have a problem?

Solutions to potential problems are listed on the Troubleshooting page. If you don’t find the answer, email us at ILL@gcu.ac.uk.