Fines

Please remember - it's your responsibility to make sure you return or renew items on time.

More information is available on Finding books and our library regulations.

Here are some frequently asked questions and answers about fines and disputes:

Fines

What are the fines? 

We charge fines on books and DVDs at the rate of 20p per day (per item). We charge 20p per hour (per item) for the late return of audiovisual equipment, up to a limit of £5. We charge £1 per hour for laptops, up to a limit of £10. See the How fines build tab for examples of how book fines accumulate.

How can I check if I have fines? 

Go to Discover, sign in by clicking the grey box which says Guest, English on the toolbar at the top right of the screen. Click Sign in. Click the box again and choose My Library Account when it appears on the toolbar. The system displays an overview of your account including loans, fines and requests. All users are blocked when fines exceed £7.99. You are not allowed to borrow or renew until you have paid or reduced your fines to less than £8.

How can I pay my fines? 

You can pay your library fines by card at The Library Desk or by phoning 0141 273 1000 during opening hours and selecting the option to speak to a member of staff. The minimum card payment is £8, or the full amount if your fines are less than £8. You can also pay your fines by cash using the two self service machines near the Library Desk on Level 0 or the self-service machine on Level 1, at the walkway into the Hamish Wood Building.

How fines build

  Number of books on loan    
Days overdue 1 5 10 15
1 20p £1.00 £2.00 £3.00
2 40p £2.00 £4.00 £6.00
3 60p £3.00 £6.00 £9.00
4 80p £4.00 £8.00 £12.00
5 £1.00 £5.00 £10.00 £15.00
6 £1.20 £6.00 £12.00 £18.00
7 £1.40 £7.00 £14.00 £21.00
8 £1.60 £8.00 £16.00 £24.00
9 £1.80 £9.00 £18.00 £27.00
10 £2.00 £10.00 £20.00 £30.00
11 £2.20 £11.00 £22.00 £33.00
12 £2.40 £12.00 £24.00 £36.00
13 £2.60 £13.00  £26.00  £39.00 
 14 £2.80  £14.00  £28.00  £42.00 
 15 £3.00  £15.00  £30.00  £45.00 

What happens when
  • Before books become overdue we try to send an email to your university email address. You shouldn’t rely on this email as we can’t guarantee you will get it
  • If the system won’t let you renew a book, that means it’s on hold for another reader or has been renewed to the maximum length of time. For a two week loan book this is 84 days. For a four week loan book this is 168 days. You need to return it on time to avoid fines
  • If you owe more than £7.99 in fines you cannot use library services, including renewing your books 
  • When books are one day and 8 days overdue, we send overdue notices to your university email address
  • When an item is 30 days overdue, we'll assume that it has been lost and a replacement bill will be posted to you. The standard replacement charge will be £40 (we reserve the right to charge more if the replacement cost is more than this). You can't use library services, including renewing your books

If you're unsure about any aspect of your library account, please do not hesitate to contact the Library Desk by visiting in person, phoning 0141 273 1000, or emailing Library@gcu.ac.uk

Disputes form

We understand that sometimes you may not be able to return or renew books on time. If this happens, we want to make sure that we don't fine you unfairly. If you think that this has happened to you, please fill in a Fi‌nes and disputes form‌. You can fill it in online or download and complete a paper copy. There is help filling in this form on the next tab. This is the only form we will accept to help us to decide whether to waive fines. You should hand it in or post the paper copy to The Library Desk. We can't accept emails as we need a signature and maybe some other documents, such as a medical certificate.

Help with form

Please note that fines will not be waived under the following circumstances:-
  • You forgot when the book was due back
  • You did not receive a courtesy email reminder
  • You were on holiday, on placement or abroad
  • You had no access to the internet
  • The book was on hold for another user
  • The book had been renewed for the maximum loan period (84 days)
  • You were unable to access your library account online
When should I send it in?

Please send the form in as soon as possible as your fines will build up from the date your books are overdue.
We will not waive fines from longer than 6 months ago, unless you can provide supporting documentation which explains the delay.

What kind of reasons will you consider?

We consider three main kinds of reasons:

  • medical - you were ill and could not get to university,
  • personal - for example, family illness, house fire
  • other - for example, you returned the books and have a self-issue receipt; you had jury service 
What sort of information should I put in the form?

You need to tell us why you could not return your books on time. If the reasons are personal or medical, we need only enough information to let us make a decision. You don’t need to tell us everything. Anything you say or write is confidential. If you have already returned the book and have a receipt from the self-issue machine, just say so and include the receipt.

What else should I send? 

It will help if you can give us these documents, or photocopies of them:

  • Medical - you were ill and could not get in to university, please submit a medical certificate or supporting statement from a University member of staff who can confirm the dates you were absent.
  • Personal - for example: family illness, please supply a supporting statement from your school or from one of the University Support Services confirming special circumstances. We do not need to know the details.
    Bereavement – under these circumstances fines can normally be waived at the Library desk.

  • Other
    • You returned the books and have a self-return receipt.
    • The books were stolen – you have a crime reference number. A pink Loss Report slip from the Police will not be accepted.
What sort of information should I put in the form?

You need to tell us why you could not return the library books on time. 
If the reasons are personal or medical, you need only provide enough information to let us make a decision. Anything you say or write is confidential.
If you have already returned the book and have a receipt from a self-return machine, just say so and include the receipt.

What else should I supply? 

Please attach the following documents, or photocopies of them:

  • Medical – a medical certificate or letter from a GP, hospital or hospital clinic.
  • Personal – a written statement from someone who knows what happened, for example your tutor or academic adviser, a student adviser or disability adviser. They should confirm the dates you were unable to attend university.
  • Other - for example a receipt from the self-service machine.
Can anyone help me with the form?

A student adviser, an academic adviser or tutor can help.

How soon will I get an answer?
  • If you have a medical certificate, supporting statement or receipt we may be able to waive the fines covered by the dates on these straight away.
  • If you don’t have supporting documentation but feel you have a special case, please tell us in part 4 of the form. We will aim to reply within 5 working days.
  • If you’re not happy with our decision, you can appeal using another Library Form for Fines & Disputes. The appeal must be submitted within 28 days of receiving our reply. Just fill in parts 1, 5 and 6. We will aim to get back to you within 5 working days.

We will treat your form in the strictest confidence.
We will complete part 7 of the form and hold this information under the terms of the GDPR.

Where do I send my completed paper form?

You can hand it in to the Library Desk, or send it to:
Fines and Disputes Team, GCU Library, Saltire Centre, Cowcaddens Road, Glasgow, G4 OBA

Alternatively you can fill the form in online.

Renewals and fines

Books can be renewed provided:-

  • no requests are placed on this item
  • your fines or bills do not exceed £7.99

2 weekly loan books can be renewed as many times as needed, up to a maximum loan period of 84 days provided there are no requests placed on the item.

Here's an example:-

    What happens when you renew 2 weekly loans (standard texts)
 Borrowed Renewed Due Date Fine incurred
Book borrowed on day 1   Due back on day 15  
  Renewed on day 13 Due back on day 27  
  Renewed on day 22 Due back on day 36  
  Renewed on day 40 Due back on day 54 £0.80 (book was 4 days overdue)
  Renewed on day 52 Due back on day 66  
  Renewed on day 61 Due back on day 75  
  Renewed on day 81 Due back on day 84* £1.20 (book was 6 days overdue)

*Due date has been shortened as maximum loan period has been reached