Fines and disputes form

The services listed on this webpage have been affected by the ongoing Covid-19 pandemic. For current and up to date information regarding library services please refer to the Covid-19 services webpage. Alternatively you can contact us.

Please complete all sections of the form. Scan and send any supporting documents to supplying your name and student number in the subject field. Further, by submitting this form you confirm that you have read and agree to our Library charter and Library regulations. Submitting the form also confirms that all the information contained within the form is true.

Personal information which you supply to GCU may be used in a number of ways:

  • To administer your library account and provide access to services
  • To monitor use of services and for statistical analysis

We provide further information on how your information is used and your rights for students and staff online.

If you prefer to download and fill in a paper form, you can submit it by handing it in at the Library Desk or by scanning and sending it to

Please note that fines will not be waived under the following circumstances:-

  • You forgot when the book was due back
  • You did not receive a courtesy email reminder
  • You were on holiday, on placement or abroad
  • You had no access to the internet
  • The book was on hold for another user
  • The book had been renewed for the maximum loan period (84 days)
  • You were unable to access your library account online

We may waive fines or charges in the following circumstances:

  • Medical – you were ill and could not get in to university – please submit a medical certificate or supporting statement from a University member of staff who can confirm the dates you were absent.
  • Personal – for example: family illness – please supply a supporting statement from your school or from one of the University Support Services confirming special circumstances. We do not need to know the details
  • Bereavement – under these circumstances fines can normally be waived at the Library desk
  • Other - You returned the books and have a self-return receipt.

The books were stolen – you have a crime reference number. A pink Loss Report slip will not be accepted.

We will not normally waive fines from longer than 6 months ago, unless you can provide supporting documentation which explains the delay in submitting a Fines and Disputes form.

Can anyone help me with the form?

A student adviser, an academic adviser or tutor can help.

Fines and disputes form
Applicant's details
Dispute details