Surveys

National Student Survey

The National Student Survey (NSS) is open to all final-year students in Higher Education across the UK. We use the results and comments to inform our planning and further development of services.

Question 2020 2019 2018 2017

18

The IT resources and facilities provided have supported my learning well

87

86

87

87

19

The library resources (e.g. books, online services and learning spaces) have supported my learning well

90

89

88

90

20

I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to

89

88

89

87

NSS results by theme

The table below highlights our performance in the provision of learning resources in comparison with the Scottish and UK wide average.

Learning Resources 2020 2019 2018 2017

GCU

89

88

88

88

Scotland

87

86

86

86

UK

86

86

85

85

GCU Experience Survey

These results are for undergraduate students who are not included in the NSS population. The results display the % of students surveyed who agreed with the statement in each question.

Question 2019 2018

I have been able to access course-specific resources (e.g. equipment, facilities, software, collections)

83

82

The IT resources and facilities provided have supported my learning well

85

85

The library resources (e.g. books, online services and learning spaces) have supported my learning well

84

82

I am aware of the student support services available for students at GCU (e.g. wellbeing, disability, finance, careers)*

74

 

I have been able to access support services (e.g. wellbeing, disability, finance, careers) if or when I needed to

61

 63

The support I received from these services (e.g. wellbeing, disability, finance, careers) was helpful

84

 66

* new in 2019

Completion of the following surveys in 2020 and 2021 may have been affected by the restrictions in place due to the Covid-19 pandemic.

Satisfaction Survey

A survey of customers’ views was carried out in person in November 2019. Customers were asked:

  • How easy was it to access our service today?
  • How satisfied were you with the time taken to deal with your enquiry?
  • How satisfied are you with the information you received?
  • Did you feel that you were treated fairly when using our service today?
  • Overall, how happy were you with the quality of our service today?

Results for each service can be found below:

Campus Life Desk Survey

The Campus Life Desk Survey is carried out every six months to monitor: awareness of the Desk; use of the services provided; satisfaction with wait times; standard of customer service; suitability of opening hours; quality of information received; and, to gather any other feedback.

Results can be found here:

Library Festive Feedback

Each December the Library invites customers to provide feedback on current services and facilities, and to suggest any improvements or new services that they would like to see introduced. This is done via messages attached to our Christmas tree.

Results can be found here:

 

We always welcome your comments, suggestions, complaints or any other feedback. You can find information on how to complete a feedback form for any of the services involved with Customer Service Excellence accreditation at our Leave your feedback webpage.

Visit our You said, we did webpage to find out what we’ve done in response to your feedback.