Five steps to problem solving

Generally there are five widely accepted steps in the problem solving process:

  1. Define the problem - this is the hardest step and is covered on the next page.
  2. Gather facts - who, what, when, and where.
  3. Generate alternate options - bring in other people who might have a different problem solving style.
  4. Evaluate and implement most appropriate option
  5. Monitor the solution and evaluate the results