Jacqui started her career in clinical practice in 1988 and worked in various settings including care homes, ICU and surgical. She then specialised in infection control surveillance before moving to the Scottish Centre for Infection and Environmental Health (SCIEH) in 2001 to develop the national programme of HAI surveillance in Scotland. She became a Consultant in 2004 and then Head of Group for HAI in Health Protection Scotland in 2006. More recently (2010) she has become Lead Consultant in what is now known as the Public Health and Intelligence Service of National Services Scotland (NSS).
She has had a practice academic research career since 1996 when she started her PhD in the epidemiology of HAI. She has a PgC in Teaching and is a registered lecturer practice educator and initially her joint appointment with GCU was as a lecturer, and then senior lecturer, leading post graduate specialist practice and masters level modules on clinical effectiveness and quality improvement. She became a professor in 2010 and since then her joint appointment has focussed on research at GCU.