Dr Karen Fryer

Lecturer
Dr Karen Fryer has had over twenty years’ experience in both the public and private (service and manufacturing) sectors before joining Glasgow Caledonian as a lecturer in Strategy and Operations Management. Her areas of particular interest (and the subject of her doctoral research) are continuous improvement and performance management.

For twelve years she was a Director and Company Secretary for two family owned companies that provided IT solutions. Part of her remit was to steer one of the companies through the process of gaining Investors in People. She was responsible for the setting up the systems and the day to day running of the companies, including writing the business plan, finance and marketing.

As an independent consultant, she carried out projects for the OR Society, NHS organisations ranging from large hospitals to GP surgeries, and a local Development agency. Typically, these projects involved looking at existing systems and procedures, analyzing the data, making use of modelling techniques such as computer simulation and making recommendations to enhance the organisation’s performance.
She is the Programme Leader for the MSc International Operations and Supply Chain Management students as well as teaching operations and quality to undergraduate, postgraduate, MBA students and on work-based learning programmes. She has undergone formal Six Sigma Green Belt training and teaches on a certified Lean Yellow Belt course.

She maintains links with industry through her involvement with CEED (she is an Academic lead for the Procurement and Supply Clinic).