Ronnie Caddow has been a visiting Lecturer at Glasgow Caledonian since 2002 and was appointed to a full time position in October 2007. He is currently leads the MSc HRM (full time) CIPD/SHRM/CMI aligned programme and is module leader for the managing employee relations and HRM in organisational contexts modules. A chartered fellow of the CIPD and the HEA he previously worked for the Advisory Conciliation and Arbitration Service (ACAS) as a conciliator and advisor and was extensively involved in dispute resolution and advising organisations on good employment relations practice. Ronnie is currently developing research in workplace mediation and regularly appears as a guest speaker at key HR conferences and events he also delivers training to HR staff in areas such as discipline, grievance and employee voice. He is a visiting lecturer at Edinburgh Napier University, an external examiner at Manchester Metropolitan University and a number of his employee relations case studies are currently published by the CIPD. He has recently completed a KTP project developing an on-line mediation platform with an external partner.