About the University Travel Policy

GCU has travel insurance through U.M Association Limited. Policy number UMAL/132.

This travel Insurance policy can be accessed by all staff and students who are required to travel on University business on a UK or overseas journey.

A journey is any trip undertaken of up to 24 months duration involving travel:

  • Outside the person’s country of residence or
  • Within the person’s country of residence but which requires either overnight accommodation or a flight.

A summary of the benefits of the travel insurance policy and key emergency contact and claims procedures details is available here. Please take this document with you on any overseas travel.

GCU Insurance 

All GCU travel and other insurance is administered by Finance. For any queries relating to insurance, please visit our FAQs section or contact

Medical Assistance – Provided by Intana Global

The medical expenses cover will provide you with advice and assistance should you become ill or sustain injury during your journey abroad. This service is operated by a team of multi-lingual coordinators at Intana Global in the UK, who can be contacted 24 hours a day, 365 days a year. Intana Global will decide the most appropriate course of action to help you through an emergency.

Contact Intana Global before incurring any substantial expenses or being admitted as an inpatient at any hospital, clinic or nursing home. Do not arrange repatriation without the prior approval of Intana Global.

The services available include:

  • Advice over the telephone
  • Medical repatriation to the most appropriate hospital or to your home address. 
  • Keeping your family and employer fully informed
  • Arranging for up to two relatives or friends to travel out to you - if this is considered medically necessary
  • Guaranteeing that your hospital bills will be met
  • Arranging repatriation of remains in the event of death

To ensure that the assistance services operate smoothly when you need them most, in the event of a medical emergency or if you require repatriation you must:

  • Telephone or fax Intana Global in the UK using the number shown below and remembering to use the correct international dialing code from the country in which you are calling
  • Quote your Reference, the title of your Institution and your Name.
  • Give the telephone number where you can be contacted.
  • Give details of anyone you would like to be contacted - relative, friend, employer.

Tel: +44 (0)20 7902 7405
Fax: +44 (0)20 7928 4748
Reference: UMAL/132

In the Event of a Claim

In the event of a claim, claim forms are available for printing directly from the UMAL website at:

Claim forms should include as much supporting documentation as possible including: travel itinerary, police reports, receipts etc.

In the event of a claim please notify

Travel Security while abroad

Recognising the risks that staff and students may face when overseas, GCU can access security advice and traveller support through Control Risks, the international security consultancy.

Should you become aware of, or are caught up in, an incident you may call the Global Security Centre for advice and support.  Should you need to use this service whilst travelling, the contact details are:

Tel:  +44 (0)20 7939 8658
Fax: +44 (0)20 7970 2234

Pre-travel Security Advice

We advise all travellers to check the Control Risks Travel Security Online website before arranging any travel.

The website provides detailed information by country of destination on.

Download the login details for the Control Risks website.

Other Useful Links

Foreign & Commonwealth Office

Country by country travel advice provided by the Foreign & Commonwealth Office


Travel Tips from the GCU insurance provider