Information Service Desk

The Information Service Desk provides IT help via the following methods:

By Telephone for urgent requests

All computer labs have phones mounted on red boards which will put you straight through to the Information Service Desk. Saltire Centre IT phones are located in the printer pods on each floor. Please have your username ready and note any error messages encountered.

We can also be contacted externally on 0141 273 1234.

Via the Information Services Centre at http://isc.gcal.ac.uk

Here you can:

• Log your own IT related calls to the Information Service Desk.
• Search your own calls and check progress on them.
• Search Student IT and Library Knowledge Bases.
• Search IT Industry Standard Knowledge-Paks.

A full user guide can be found at http://www.caledonian.ac.uk/student/computerstuff/isc.html

Via our student IT web pages at http://www.caledonian.ac.uk/student/computerstuff/
where you can search our pages or search our new Knowledge Base for the answers to your IT questions. The questions asked will be monitored and used to improve our web page content.

By email

Although the new Information Services Centre is now the best method of logging and monitoring non emergency calls, the Information Services Desk can still be contacted at isd@gcal.ac.uk - Please use your University email address for all correspondence or alternatively use your Home email address if it is a mail related problem.

Please include your username and matriculation number in all correspondence.

Status Pages

Check IT systems availability on our Information Services Status Page

Visit us

After 5pm weekdays and 9am-6pm weekends you can visit the Information Services Desk at the Base in the Saltire Centre.

Our Opening Hours:

• (8.30 am—5.00 pm) Weekdays         Main Service Desk  — Monday to Friday
• (5.00 pm—9.00 pm) Weekdays         Available from the Base in the Saltire Centre — Monday to Friday
• (9.00 am—6.00 pm) Weekends         Available from the Base in the Saltire Centre — Saturday and Sunday
• Shutdown procedures will commence 15 minutes before closing time on weekdays (8.45pm) and at weekends (5.45pm)

What infomation you need from me when contacting the Infomation Service Desk?

Please supply:-

• Your name
• Matriculation number
• User ID i.e. the name you login with
• On or off campus – if off campus a phone number you can be contacted on
• Room number
• Details of the specific problem i.e. specific error message, url page etc
• On campus host name – this information is located on the bottom right hand side of the screen
  

What Happens Next?

If you have called, we will try to solve your problem over the phone. Otherwise we will pass the details on to the most appropriate background support team. When you contact us with a query or problem, we will send you an email with:

• Your call reference number.

• A summary of the details we have recorded. If they are wrong, please let us know.

You can track the progress of you call via the Information Services Centre at http://isc.gcal.ac.uk

Updated: 5 January, 2010 | User support | Legal