The Positive Living Team

The Positive Living Team work hard to provide a high quality counselling/therapeutic service for students at GCU. We are committed to the monitoring and evaluation of both clinical work and service provision. We regularly review our work and all staff are externally supervised in accordance with the ethical framework of their respective professional bodies. In the case of Counsellors this is the BACP ethical framework and in the case of Cognitive Behavioural Therapists this is the BABCP ethical framework . We hope that the processes of monitoring and evaluation will maintain a high level of counselling/psychotherapy provision.

Some clients may however feel dissatisfied with some aspect of service provision. Please find guidelines below for raising your concern with the appropriate bodies.

Informal Complaint Procedure.

If you have cause for complaint, we hope that informal ways of resolving this will be attempted in the first instance. You may be able to discuss your complaint with your counsellor or therapist.  If you do not feel comfortable raising your concerns in this way please contact the Positive Living and Disability Service Manager, Catriona Mowat Catriona.Mowat@gcu.ac.uk.

If this informal method does not resolve the issue, you have further options in how to proceed.

Formal Complaint Procedure

If your complaint is about an individual counsellor/therapist, and has not been resolved informally, you may decide to contact the counsellor of therapist's professional association.

If you wish to make a formal complaint about a counsellor you will follow the BACP Professional Conduct Procedure  and information about how to complain about the professional conduct of a Cognitive Behavioural Therapist is found here.

If your complaint concerns service provision, and it has not been resolved informally, please follow Glasgow Caledonian University formal complaint procedure.

Please refer to meet the team for information about the your counsellor/therapist.