IT Support

You should have received your user name and password with your joining instructions, but if you are having any problems logging on, or accessing the internet when you arrive there is help on hand:

IT Drop-In Clinic - Seminar Room 1, Campus Life Lounge, Level 1, George Moore

An IT Drop-In Clinic will run between 1pm - 4pm during the week of induction (Mon 12th – Wed 14th September) and the first week of teaching (Mon 19th – Thu 22nd September) to support the following queries;

  • Eduroam/Internet access
  • Passwords (expiry timescales/how to reset/setting up security questions/promoting self-service)

Caledonian Court - Accommodation

If you arrive at Caledonian Court without GCU logon details, a member of staff in the Accommodation Office can create a visitor account for students if required.  This will only be used when a student urgently needs access to University systems or their private email.  

Caledonian Court – PC suite

10 PCs with Skype access. Cameras will be available from the Security office along with remote control for large screen television, Wii and games. Television room has large screen TV with Wii.

Skype PCs - Visa/ Funding Area (Campus Life Lounge, George Moore, Level 1)

When students arrive, they can now use Skype PCs to contact family and friends back home and let them know that they have arrived safely.

IT Helpdesk

If you need help, the IT helpdesk can be contacted via My Service. Should you experience any issues with My Service, you can email the Helpdesk via IThelp@gcu.ac.uk

For urgent requests / incidents, please call 0141 273 1234.

Weekdays 8:30am - 9:00pm (full support service between 8:30am - 5:00pm)

Weekends 9:00am - 6:00pm

The Campus Life Desk

George Moore (Level 1)

The Campus Life Desk can help with general enquiries.

Academic Registration

Any other issues with registration or matriculation, the Campus Life Desk is situated in the George Moore, Level 1

Normal opening hours are:

9:00 to 17:00 Monday - Friday

Lynda.com – IT Refresher and skills building resource

All GCU students have access to Lynda.com which is an eLearning platform offering a wide range of online tutorials which can be accessed anytime from anywhere. These resources are an excellent way to refresh and build your software, technology and creative skills as you embark on your studies and throughout your time at GCU. Click on Lynda.com for further information and guidance.