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Library charter
Welcome to the library
We are here to support all our customers to get the most out of their GCU experience. To enable us to get it right and deliver the highest quality of services we need your help to deliver our commitments.
Our commitment to you:
- Provide accessible, easy to use services.
- Provide a welcoming and environment.
- Be friendly, helpful and professional when dealing with you.
- Support you to get the most out of our library services, now, and for the future.
- Listen to, and where possible action your comments and suggestions on how to help us improve our services.
To help us achieve this we ask you to commit to:
- Keep it quiet: in the Silent Study areas that really means silent – talking on your mobile or to friends prevents other students from studying as they wish to.
- Keep it tidy: bin your litter – and recycle plastic bottles and paper.
- Keep it academic: use PCs for study purposes – it’s not fair to use a PC for social networking when someone else needs it to work on an assignment.
- Keep it with you: keep your possessions, especially valuables, with you at all times and free up study spaces when you’re not using them.
- Keep it in the right area: only consume food and canned or hot drinks in the café area, level 0 and level 1 – it’s ok to have a sealable bottle of soft drink with you while you study.
- Treat people in the right way – be respectful to other users and staff within the library.
- Treat resources and equipment in the right way – we have over 16, 000 users of the library. Please follow guidelines and policies to allow others to get fair access and use to library services.
- Read and follow the Library's terms and conditions.
- Help improve our services by giving us your feedback. Leave “Your Views” online now @ www.caledonian.ac.uk/student/yourviews
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