Service Meeting Group
Chair:
- Sonya Campbell; Customer Service Development Manager
Joint chair:
- Eileen McKee; Senior Librarian and Plain English advocate
- Jacqueline Gilmartin; IT and Quality Manager
Department representatives:
Margaret McShane – Disability Team; Sue Hindhaugh – Funding Team; Deborah Houston – Careers Team; Nicola James – Mental health and Well-being; David Donald, Iain Wallace – the Spoken Word; Marion Miller, Marion Kelt – Library & Librarian teams; Angela Shapiro, Chris McAllister, Morna Lawson –ELS; Kirsty Payne – The Base; Margaret Ward – International Welfare; Mary Dunn, Elaine Bleakley- IT; Margaret Brown – ICT Skills; Helen Martin – Summer School; Kevin McGee – Registry; Katriona Wallace – Finance; Lynn McQuire – International Office; Ellen McQuillan – Facilities; Cathy McDonough – Accommodation office; Alison Arnot, Charlotte Bozic – Marketing and Communication; Kathleen Coleman – HR; Adrian Lui – OD; Pat Cassidy – Alumni Office;
Declan Jones, Ben Rogers – Principals Group; Ruth Whittaker – Caledonian Academy; Denise McCaig – Students Association; Frank McCabe & Oliver McCrossan – Encore.
Purpose:
To be a forum which:
- meets regularly to bring together all support teams to discuss what we do and improve communication
- uses the experience and knowledge of the teams to deliver best practice in a customer-focused approach to the student experience
- provides an informal and creative environment to inspire and encourage innovative thinking and practical action.
Remit:
- to support the 2015 vision using the core principles of equality of opportunity, good citizenship, partnership & co-operative working , good governance, accessibility & approachability
- to look at our services through the eyes of the customer
- to provide a long-term, consistent forum to develop service provision across the university
- to be a discussion group which agrees joint strategy and actions for service excellence
- to create best practices for providing excellent internal and external service, and to agree performance targets and review them against benchmarks
- to highlight training needs and support development in conjunction with OD
- to be an advisory group to assist senior management decision- making
Our customers: (not an exhaustive list)
Students, staff, graduates, applicants, parents, schools and FE colleges, employers, funding bodies, sponsors, other Universities and other external agencies.
Updated:
20 July, 2010
| Site
editor | Legal
|
