Learner Support

Customer Service Development

“Before you can listen to your customers, you have to listen to your own people."
Greg Icenhower, Associate Director of Corporate Communications at
Procter & Gamble.

Successful institutions are built on this premise, but they realise that it takes more than catchy quotes to provide the motivation to deliver the best possible service day after day.

We are developing these pages so we can get your views, to help us give you the best service wherever we work.

You'll also find key documents from the SAS project here. Bookmark this page for easy access.

• Redevelopment of services group 2009. Quick 2 minute survey!
• Learning Services Values
• Documents - SAS principles, staff surveys, minutes
• Plain English - principles and guidelines
• Service Meeting Agenda
• Service Meeting Group
• Student web responsibilities - who does what
• Our systems - Your views/feedback and Events – admin and student view
• Quality expectations
• Customer Service Network
• The Saltire Centre
• Contacts - get in touch!
• Your Views Statistics 2008
• Your Views Statistics 2007

Updated: 20 July, 2010 | Site editor | Legal