Jobs Well Done

Twelfth Edition of the Bulletin
Some of our service users have offered compliments on our services via the Customer Feedback Database and sometimes directly to the Information Services staff concerned. Here's a small representative sample:

1. Sabine McKinnon Lecturer in Employability at the Caledonian Academy compliments our web service:

"I am always happy with the service I receive from Warren- it's quick and reliable."

2. Christina Knussen Reader in Psychology compliments our Service Desk:

"I want to thank...Hazel Johnstone for the help and advice given to me...I use the Service Desk a great deal...I find that I receive the help that I need, and I have always found the staff to be friendly, helpful and efficient."

3. Sandra Kay Compensation and Benefits Adviser in HR offers thanks for web service rendered:

"Just wanted to say a huge thank you (...to Martin Stevenson...) for all the work you have done on the compensation and benefits web site. It’s much appreciated."

4. Katharine Jamieson of School of Health is happy with the outcome of her new software installation request (carried out by our Service Desk):

"Great job...instantly addressed and sorted remotely which was an added bonus! Thanks."

5. Lyndsay Brown of the Finance Office comments positively on the speed and clarity of email administration:

"Access granted quickly and clear instructions were given in the website link."

6. Nickie Varley of Academic Registry reckons our Service Desk staff is very good on the whole:

"The response from the Information Service Desk was very swift and hassle free (for me)...Hazel (Johnstone) is always extremely helpful and professional."

7. Ina McNicol of School of Health similarly enthuses on her recent Service Desk experience:

"As per usual I can only commend your staff for their help each time I call - this time Marc (Humphries) was so helpful and cheery - brightened up my day as well as fixing my computer problem."

8. Linda Morrison of Sport and Recreation/ the ARC is pleased with the help and patience received in her transaction with our Service Desk on an email system query:

"Thank you for your help (Marc Humphries) and you were very patient explaining the system. Very pleased with the outcome."

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